Consumer expectations are changing. While this doesn’t come as a shock, the rate at which they are changing is picking up tempo. As eCommerce giants like Amazon and Alibaba continue to push the envelope, consumer expectations change as a result.
Today, the market has an expectation of “buy it now, wear it now.” While online shopping used to be a novelty, now it is the norm. With the advent of Amazon Prime offering a two day delivery for most products, people simply aren’t content to wait. While that’s great for consumers, it creates a significant shift in the way we look at logistics.
Disruptive Factors to Logistics
There are many speculations on what the most disruptive factors in logistics are. Some will point at ports, mega ships, and increased regulations. Others will say it’s the shortage of qualified drivers that are causing the most issues. CEO of FedEx Ground, Henry Maier, says it’s the next person to place an order through Amazon Prime. The “unparalleled and unprecedented growth” of e-commerce has created a “landscape of continuous change” that is rewriting the transportation playbook, Maier said.
Shippers need to be able to respond quickly to meet customer demand.
FedEx isn’t the only company that’s feeling the shift. “Think about the way things used to be on the parcel side,” Jack Holmes, president of UPS Freight, said. “Our business used to run right up to Christmas and then get very soft for six weeks. Now that (post-holiday) period is one of the most challenging for us.” Shippers need to be able to respond quickly to meet customer demand which means they need carriers that can meet their needs. That expectation and demand are only going to continue to grow as time goes on.
More About The Challenges
shippers need to not only be smarter about how they handle logistics, but they need to be smarter about how they handle their customers as well.
More than simply responding quickly, shippers need access to carriers that can suit their needs. Having trucks with lift gates, for example, is necessary for urban and suburban deliveries. Not only does this mean quicker deliveries but also a better service. Service, after all, is key in today’s market. Not only do consumers expect near instantaneous deliveries, but they have many platforms to express dissatisfaction should a shipper fail to perform. Therefore, shippers need to not only be smarter about how they handle logistics, but they need to be smarter about how they handle their customers as well.
The Growing Need for Expedited Freight
The holiday and the post-holiday season can become the most frantic for shippers and carriers alike. As holiday shoppers go on a spending spree, delivery times tighten as does available capacity. As a shipper, it’s important to have access to a reliable network of expedited carriers. Getting your products where they need to be, when they need to be there. So what do you do when you’re in a bind and need to have something shipped yesterday? Call BlueGrace Logistics.
BlueGrace is an award-winning, full-service Third Party Logistics (3PL) provider that helps businesses manage their freight spend through industry-leading technology with a large network of established carriers to customers across the country. Sure, lots of firms may claim that, but what really sets us apart is our passion for supporting your success in this complex $750 Billion U.S. freight industry.
Our expedited freight services are second to none.
Our expedited freight services are second to none. We offer 30-minute quotes on price and capacity directly, from over 300 pre-screened, local expedite carriers nationwide. With over 10,000 pieces of equipment from Sprinter vans and semis, to domestic air, we can handle any type of freight. Each shipment is tracked by Macropoint, so you always know where your freight is located.