Browse Tag

guaranteed shipping

A Guaranteed Shipping Story by: Michael Sannuto


Companies ship with us because they believe or have some type of faith in the person who contacted them from BG to get their business. Case in point:

I just set up a new shipper yesterday that had very high anxiety about shipping because his products are shipped in very time sensitive situations and he has been burned before. His freight was lost, still had to pay and was not compensated in anyway.  He hammered me with questions about what BG does if we book a shipment with “Guaranteed” delivery and it does not arrive on time.  He wasn’t totally happy with my answer as I explained we will “fight” for him, but he ended up shipping with me anyway.  I gave my word that I would keep a close eye on his shipment and “babysit” it for him.  I meant what I said and delivered on my promise for his guaranteed shipping needs. I have been keeping him in the loop with email status updates over the last 2 days, kept in touch with the carrier and made sure the delivery was a smooth process.  He continually responds with “You are great”, “Thank you for taking care of this for  me”, “I really appreciate your help”, “You’re doing a great job”. Helping people keeps me going at BlueGrace and we do it for people every day.

We’re happy to say that his shipment is on track for pick up today. I sent him an update to let him know and he is very happy someone actually cares.
This is how we roll. We care, we go beyond expectations, we are BlueGrace.  It’s all about YOU!

My Shared Experience by: Michael Sannuto, National Sales Representative

Let BlueGrace fight the complex battles of shipping for you. We know the meaning of Exceptional Logistics.

Our Guaranteed Shipping services come with a 100% Money-Back Guarantee. Click here to learn more about BlueGrace Logistics’ Guaranteed & Expedited Services. To book a shipment, please call 800.697.4477– you can even ask for Michael Sannuto himself!

The Power of a Guarantee

  1. Something that assures a particular outcome or condition; Lack of interest is a guarantee of failure
  2. a. A promise or an assurance, especially one given in writin, that attests to the quality or durability of a product or service.
    b. A pledge that something will be performed in a specified manner.
  3. a. A guarantee by which one person assumes responsibility for paying another’s debts or fulfilling another’s responsibilities.
    b. A guarantee for the execution, completion or existence of something.

In the world of LTL (less than truckload) logistics everyone such as customers, account managers, carriers, and shippers alike can tell that capacity is getting tighter and tighter. I looked through my shipments for the time I have been with BlueGrace and majority have actually been picked up and delivered on time. For some customers transit time is not an issue just a long as their freight delivers and is in one piece. But what happens for our customers where their freight has to be on time or else? I have a conveyor belt company, and they were shipping a belt where the belt has to be delivered for their business to function and it didn’t get there on time. Since the belt did not get to the customer in the time allotted, the plant workers producing soda cans and bottles could not produce. The customer did not know the impact of not having an expedited shipment. This shipment was two days over the estimated transit time that being said for two days the twenty workers at the plant were getting paid to be there and not produce regularly. When you add the loss of productivity from your workforce and the loss of product for two days the loss starts going into thousands of dollars.

expedited services | guaranteed shipping | expedited shippingThere have been many cases like this where the shipper did not get the guaranteed option and relied on the standard transit time the carrier estimated and were let down. These transit times are an estimate and everyone at BlueGrace knows an estimate is just an estimate, not an exact science. Most of our carriers have expedited shipping options where shipments like the belt could have been guaranteed on time and problems like this would not have happened. When shipping in the current marketplace, it is much easier to pay some more upfront than having situations like the belt happen in the back end. This will also show customers and the carrier alike that this freight is important to you and your customer, and the extra care they will provide is better for all parties involved. The next time you are booking a shipment with us at BlueGrace just ask for the guaranteed shipment and see the real difference it will provide.

-Dustin Snipes, Account Manager
Follow me @DSnipesNole_BG