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cargo insurance

Be Sure, Be Insured. Why Carrier Liability Is Not Insurance

Insurance is an important part of risk management. It helps businesses mitigate financial loss arising from unforeseen events that may disrupt their supply chain. Transporting goods from one location to another is a crucial part of the supply chain. It is what keeps the business running. Hence, transport or cargo insurance should be an essential part of a shipper’s supply chain risk management strategy. 

While most shippers understand the importance and the need for cargo insurance, there’s a debate on whether to rely on carrier liability or to get a separate insurance policy.

In the webinar titled  Be Sure, Be Insured, Brian Blalock, Senior Manager Sourcing Strategy, BlueGrace, and Tyffany Gunn Kelley, Senior Manager Strategic Partnership and Channel Partner Program, UPS Capital, discuss: the difference between carrier liability and real insurance importance of insurance insuring solutions how organizations can manage risks to their supply chain

  • the difference between carrier liability and real insurance
  • importance of insurance 
  • insuring solutions 
  • how organizations can manage risks to their supply chain

Here are a few important pointers from the webinar:

UPS Capital appointed Harris Poll to survey U.S professionals who supervise shipments or are key decision makers for their company to understand their views on cargo insurance and how they manage risks in their supply chain. For the study, Harris Poll surveyed more than 600 professionals.

Why do shippers need insurance?

Setting the direction for the webinar, Tyffany shared some of the findings from the survey which highlights the risks to shipments during transit and explain why shippers need insurance: 

  • 1 in 10 shipments face a glitch 
  • 92% of the respondents said they experience some delay, loss, or damage in transit each year
  • 15% of shipments can be affected due to in-transit incidents 
  • Approximately a loss of USD 56 Billion is reported annually due to cargo and freight movement (National Cargo Security Council)
  • No mode of transport is free of incidents like lost shipments, damages, or delays
  • Full truckload shipments report a loss of 12.8% annually 
  • LTL shipments show an annual loss of 10.8%  
  • Loss from ocean freight stands at 9.9% annually
  • Air freight reports a loss of 9.5% annually 

What is the impact of lost, damaged or delayed shipments?

To provide some perspective on the kind of damage such incidents can cause, UPS Capital asked the respondents to list down the areas that they thought were adversely affected due to lost, damaged, or delayed shipments:

  • 52% respondents said it hurt customer relationships 
  • 51% respondents said it resulted in financial loss
  • 46% respondents said it cost them in terms of employee time and cost
  • 36% respondents said it had a negative impact on company reputation

What is shippers’ view on carrier liability?

Do shippers, logistics professionals, decision makers understand what carrier liability is and what kind of coverage it provides to their valuable shipments? The survey provides some alarming results.

  • According to the results from the survey, almost 90% of the shippers rely on carrier liability to manage risks to cargo while in transit. 
  • Approximately 39% of the respondents thought that carrier liability is the same as real insurance. 
  • While 61% of the respondents believed that carrier liability and insurance were not the same, only a few of them were able to pinpoint the difference between carrier liability and insurance and the extent of cover each provides. 
  • Almost 25 – 50% of the participants thought that their carrier liability provided cover for incidents or events that it actually did not.

Why is carrier liability not enough?

Since a majority of shippers rely on carrier liability, it is necessary to understand what carrier liability is and how much coverage it actually provides. 

The Business Dictionary defines carrier liability as “Air and ocean carriers are normally liable for all damage, delay, and loss of cargo except those arising from the act of God, act of the shipper, and the inherent nature of the goods from acceptance of cargo through its delivery or release. Air carriers are usually liable under Warsaw convention, and ocean carriers under Hague convention.” 

The definition of carrier liability, also explained by Tyffany, itself provides a list of instances where a carrier cannot be held liable for loss to shipment during transit. Apart from the given instances, as Tyffany shares, the law allows carriers to limit their exposure and exempt a variety of situations thus further limiting their liability. To cite a few examples from the webinar that carrier liability does not cover:

  • Cross-border shipments getting damaged by a customs agent or other government agency during inspection
  • Pirates, hijackers or other “assailing thieves” stealing ocean containers  
  • A fire breaking out on a cargo ship that destroys cargo on board

What are the benefits of real insurance?

Along with providing a variety of policies which may be customized to suit the shipper’s requirements, real insurance also offers a host of benefits that can mitigate financial loss, help maintain the market reputation and customer relationships. Some of the benefits highlighted in the webinar include:

  • Claims are settled based on the real valuation of the shipment
  • It provides insurance coverage for all modes of transportation 
  • It covers door-to-door, so no separate policy is needed in case of multi-modal transportation 

However, getting a cargo insurance policy is not a complete solution. It is also necessary to record the information about your supply chain so that you can understand the consequences in relation to claims. One of the best ways to do it is in a transportation management system, says Brian. 

To know more about why you need real insurance coverage, insurance solutions and how a transportation management system can help keep track of and manage insurance claims, make informed business decisions for your supply chain, and mitigate risks to your supply chain watch the complete webinar HERE.  

Want to know more about UPS Capital’s insurance plans offered to BlueGrace customers or our transportation management system? Connect with our team today by filling out the form below, or call us at 800.MY.SHIPPING.

An LTL Insurance Disaster: Don’t Let It Happen To YOU

Every day thousands of shipments are processed by Less than Truckload(LTL) carriers. Many national carriers are trusted by US businesses to ensure that their freight makes it to the final destination safely and in one piece. However, an issue that stands out with many customers is that they do not really understand that when one of their shipments is damaged, just how much the carrier is liable for.

A Logistics Nightmare

Our customer booked an ocean shipment from New Jersey to Hawaii. Any shipments that go to Hawaii are transported by an LTL carrier from the pick-up location to the port in Los Angeles where they are prepared for the steamship.

Initial thoughts were that no one in their right mind would ship $52k worth of material in a cardboard box, across the country.

Freight was booked through the freight forwarder, an inland carrier was selected, and no cargo insurance was applied. The customer “packaged” the freight in a cardboard box on an undersized pallet. By the time the freight arrived to the port in Los Angeles,  the customer’s worst nightmare began – The cardboard box was ripped to shreds and the freight was damaged.

The paperwork process began with the LTL carrier first asking, “what is the value of the freight that has been damaged?” Answer was $52,319.00. Initial thoughts were that no one in their right mind would ship $52 K worth of material in a cardboard box, across the country. Let alone, be put on a vessel and rocked on a boat for a week. But our customer insisted the value was correct, so we began what we knew would be a long claim process.


The Importance of Packaging 

Based on the LTL carrier’s rules for the class and limit per pound, the payout from the inland carrier was $1,123.00 and that is only if they agree they are at fault. After a three-month process, including an inspection of the freight, it was determined the freight was not packaged properly. However, the carrier did agree to pay a portion equal to a third of the required amount. Essentially the customer would get $374.33 for a $52,319.00 piece of equipment (a loss of $51,944.67 for the equipment alone). The $374.33 didn’t even cover the freight cost.

This was not a satisfactory solution for the customer. The forwarder was then held accountable for the freight, but again under the limits of liability is only required to pay $1,123.00. After 11 months of negotiations going back and forth, the customer finally received the payout for the damaged freight in the amount of $1,123.00.

This meant that once again, their freight was improperly packaged and would be susceptible to damage yet again.

Several weeks after the first shipment was damaged, the company asked for a rate to ship the same product over. Since the freight was damaged and never made it, they now had to ship the replacement. After being asked if they have had the replacement shipment professionally crated, they replied with “What do you mean – we bought a pallet and shrink wrapped it down, is this not sufficient?” This meant that once again, their freight was improperly packaged and would be susceptible to damage yet again.

Moral of the Story – Carriers know that damages will occur and have built that cost into the shipment ahead of time. The carrier’s liability has been predetermined to cover the bare minimum of what damages have been projected to incur. In addition, customers themselves can put their own shipments at risk with no fault of the carriers by simply not having their shipments packaged properly.

The BlueGrace Difference: No Hassle Insurance

Insuring your products at a minimal cost to you, give you peace of mind that if the worst occurs, you are fully protected.

BlueGrace Logistics can provide full coverage cargo insurance on every shipment regardless of how high the value is. Insuring your products at a minimal cost to you, give you peace of mind that if the worst occurs, you are fully protected. Keep it simple, values are based on purchase order or invoice amount of your product and not some complex or confusing rate table.  Please reach out to your BlueGrace Sales Representative or call customer service today at 1-800-MY-SHIPPING for more information!