Empathy: The ability to understand and share the feelings of another.
Take a moment and think back to some of the jobs you’ve held in your life.
If you identify as a millennial, you’ve probably held several jobs since college. You maybe reach a point where you hit a ceiling, or you don’t enjoy the culture, disagree with management, etc. You may have worked for a company that doesn’t empathize with it’s people.
Typically the older generations have more tenure at companies and see long-term growth within. They ignore the issues with management or the mundane work culture, and “put in their time”.
So who is right and wrong in this scenario? Are the millennials wrong for wanting to be happy and pursue something different? Are the Gen X and older right for “embracing the suck”?
The feeling of being unimportant and undervalued is actually more common than you might think.
The End of an Era
The days of ‘hiring the resume’ are soon coming to an end. Highly successful start-ups are focusing on the person and not necessarily the resume, in the recruiting process.
A large issue is that companies are placing too much value on “hard skills” or the abilities of prospective employees that directly complement the nature of the position.
On paper, that sounds like what a company should do right?
There is no arguing that hard skills are important, as the company does depend on employees with strong knowledge that allows the organization to run smoothly. Putting a strong emphasis on the process has allowed companies to evolve and develop to the point they have today.
When Process Comes Before People
However, when process comes before people, when empathy and the true valuing of employees comes after the bottom line, it creates a large problem for retention.
No one wants to work a job where they don’t feel appreciated.
Prospective employees don’t want to sign up with a company where all their coworkers seem unhappy. It creates stagnation and lack of innovation, which can be the death of a business, or at least have a crushing effect on morale and productivity.
Building a Team
Much the same with playing sports, your team is only as good as your weakest player. Here’s where ideas like empathy and inclusion come into play.
Your smartest and most tenured manager may be loaded with hard skills but lack in the subtleties necessary to be an effective team player. This person could be ruthless when it comes to efficiency, which may lead to a singular mode of thinking, “My Way or the Highway” scenario.
While you might get a good jump in numbers for a time, that sort of thinking can be fragile, as it’s too rigid.
The logistics industry is constantly changing, and because of this, a good manager needs to be able to adapt and change tactics as necessary. They need the help of the team in order to stay ahead of the changes and make the process work consistently.
This is why empathy is so very important.
BlueGrace Logistics and Empathy
We’ve mentioned our Core Values before and we have highlighted our second as ‘Be Caring of Others’. This is probably one of the characteristics we focus on the most during the recruiting process.
Our team not only cares about each other, we care for our carriers, vendors, clients and partners. We work best with those who have compassion for others and truly show it.
The takeaway from this is simple. If you want a better business, you have to put your people first. Give them an environment where they cannot just survive, but thrive, and you’ll find your company will also reap the benefits.
To see all available positions at BlueGrace Logistics locations all over the US, visit careers.mybluegrace.com today.