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BlueGrace Logistics

BlueGrace Logistics Opening Office In Chicago And Adding 80 Jobs


MAY 14, 2018


Michelle Damico [email protected] 312.423.6627


Access to Talent and City’s Status as Global Transportation Hub Key Drivers in Innovative Logistics Company’s Decision to Locate in Chicago

CHICAGO,ILLINOIS — Mayor Rahm Emanuel today joined BlueGrace Logistics, a nationwide third-party logistics (3PL) provider, to announce the company is opening an office in downtown Chicago. BlueGrace plans to add 80 jobs at its new location in the iconic Chicago Board of Trade Building. The new office will open July 9, 2018 and support the continued strong growth BlueGrace has accomplished since its launch nine years ago.

“Innovative businesses choose to grow and invest in Chicago because they recognize the unparalleled strength of the city’s talent and transportation networks,” Mayor Emanuel said. “BlueGrace Logistics is a welcome addition to the city’s innovation ecosystem and I look forward to watching them thrive in their new home in the city of Chicago.”

“The unique layout of the existing office fits the BlueGrace culture of high energy and pursuing outrageous goals.” said Bobby Harris, President and CEO. “The Midwest area is rich with young, college-educated talent, and Chicago is already an elite spot for the logistics industry. The proximity of public transportation and all of the other amenities of downtown Chicago alongside this location made this an easy and logical choice for our business growth strategy to recruit, hire, and train the best and brightest young talent available.”

Mark Ford, COO of BlueGrace Logistics, who will manage the employees in the downtown Chicago office, commented: “As complexity increases, more companies are turning to 3PL’s for their industry expertise and ability to provide access to many different carriers, routes, and modes of transport at competitive prices. To stay competitive, 3PL providers will continue to evolve, and innovation and technology will play a key part in their success. BlueGrace is exploding with growth, and Chicago is the epicenter of the 3PL community, so it is only natural that we significantly increase our investment in human resources in this city and make a long-term commitment to the area.”

BlueGrace plans on hiring 80 new employees to fill the Chicago office in the next 12 months. These sales professionals will support the company’s operations nationwide. The company is headquartered in Tampa, Florida and has 10 regional offices across the United States.

About BlueGrace Logistics:

Founded in 2009, BlueGrace Logistics is one of the largest third-party logistics (3PL) providers in the United States.  With over 500 employees and working with over 10,000 customers to provide successful shipping solutions, the company has achieved explosive growth in its nearly 10-year operating history.  Backed by a $255 million investment by private equity firm Warburg Pincus, the company operates 11 locations nationwide, and its headquarters are in the sunny Tampa Bay area of Florida.

Mayor Rahm Emanuel
Bobby Harris, President and CEO

BlueGrace Logistics At SAPPHIRENOW 2018

As a leader in your company, are you getting the supply chain business intelligence and data you need? If not there is a way to get that much needed data and even cut costs in the process with a 3PL (Third Party Logistics) integration with SAP.

BlueGrace Logistics has exhibited at SAP SAPPHIRE for the last 3 years and spoken with executives from all types of industries. Many of the people told us it was either very difficult or incredibly time consuming to get the vital data they need from the supply chain and transportation departments within their organizations. As a 3PL, it is our responsibility to arm the executive suite with the data and business intelligence needed to make better business decisions regarding supply chain and freight.

With our proprietary freight data analysis, we set ourselves apart from other transportation management providers. Our systems take your current freight data and enable our team to get an inside look at what your team may be missing. Opportunities to simplify and save are not hidden anymore.

What Types Of Services Does BlueGrace Offer?

  • Specialized reporting, business intelligence, customer engineering, and analytics
  • Dedicated operations, project management, and customer service support
  • SAP/ERP integration
  • TMS solutions
  • Freight Bill Pay and Audit
  • Claims Management
  • Freight Cost Allocation, GL-Coding, and Customized Invoicing
  • Indirect Cost Avoidance Measures

Let’s Talk More At Booth #927

BlueGrace Logistics will be joining other leading technology providers in Orlando at the Orange County Convention Center June 5-7 for the SAPPHIRE NOW 2018 trade show. At this show, BlueGrace will be discussing how we integrate your freight with SAP to simplify your businesses transportation systems.


Not only can we integrate your freight into SAP, we can use that data to optimize your entire supply chain. The first 25 registered attendees to Booth #927 are eligible for a Free Supply Chain Analysis and Optimization Study, using your current data. We will be able to review our results at the show with you and your team.


  • Daily/Weekly Consolidation Report
  • Cost per: lb/mile/
  • Cost per SKU, PO
  • Freight cost as a percentage of goods
  • Center of Gravity study
  • Carrier spend breakdown
  • Mode Spend Breakdown
  • Cross Distribution Analysis

Fill Out The Form Below To Let Us Know You Will Be Attending and Receive Your FREE Supply Chain Analysis and Optimization Study At The Show!

How To Determine LTL Freight Classes & Avoid Reclass Fees

Want A Free Supply Chain Analysis?

One of the most common complaints our LTL Account Executives hear is that our competitors repeatedly send them invoices for shipments that are double the amount of their original LTL freight quotes. When we start doing deeper research into their invoices through our free cost analysis we often find that our competitors are using the old bait and switch to get them to accept a LTL rate that is unbelievably low, only to come back after the shipment has been delivered and add on reclass fees to the final invoice.

It’s unfortunately one of the many shady tactics other logistics companies will use to gain your company’s business. BlueGrace has a zero tolerance for this practice, and we’ve developed technology and tools to help you prevent these unexpected fees. Our experts have put together a brief lesson below on the freight class system used by most LTL carriers and how using this system will help you avoid reclass fees when quoting and booking LTL freight shipments.

The Freight Class System

Almost all LTL freight carriers use the National Motor Freight Classification (NMFC) system to design their pricing structures for transporting LTL freight shipments. There are a total of 18 NMFC freight classes ranging from class 50, up to class 500. Shipments classed at class 50 would be the least expensive to ship, while shipments at class 500 would be the most expensive. This is where other logistics companies will try and take advantage of you. They’ll often give you a rate for a shipment at a lower freight class than the actual class of your shipment to give you the impression they’ve giving you a good rate, but once your shipment is in transit and gets inspected by a carrier you’ll receive an invoice after delivery with additional fees resulting from the reclass and inspection of your shipment.

Reclass fees can have a huge impact on your company’s profitability.

Does your company charge your customers for shipping based off your LTL quotes? Imagine that you’ve broken even on shipping a product to a customer, on the sale of the item you’re making $50, but you’ve just received a freight invoice that is $100 over the original LTL freight quote you were provided by your logistics company. You can’t go back to your customer and ruin that relationship so you have to absorb the cost of that reclass fee, now instead of making $50, you’ve lost $50.

To avoid this we recommend determining the freight class of your shipments yourself and utilizing our BlueGrace Freight Class Density Calculator to make the job easier. While some items such as automobile engines and flooring might have standard freight classes that don’t change, there’s thousands of other commodities that have their freight classes determined by the density of the shipment.

BlueGrace Freight Class Density Calculator

In the below screenshot you can see for yourself how simple using this system is to obtain your own freight classes! Using our Freight Class Density Calculator you would simply type in the dimensions of the pallet (length x width x height) and input the total weight to have our system provide you with an accurate freight class.

You would then take this freight class and input this into our Blueship system to obtain quotes, book your shipment and retrieve your BOL all on your own and within just a few minutes without having to put your faith and company’s profitability in the hands of another logistics’s company Account Executive. Not only will this save you time on quoting and booking shipments, but it’ll give you extra peace of mind knowing that you aren’t being taken advantage of.

If you’re ever in doubt about the correct freight class for a shipment don’t hesitate to reach out to our BlueGrace Team directly at 800.MY.SHIPPING or fill out the form below. 

BlueGrace Takes 1st Overall At 2018 SportsFest

At BlueGrace, Core Value #3 is “Pursue Outrageous Goals.” Working as a TEAM to pursue these goals is one of the most important dynamics of our company culture; from the way we come together to ensure our customers always have an excellent experience to way we band together to hold one of the largest pet food drives in the country to benefit our furry friends at Humane Society of Tampa Bay, our teamwork is evident. BlueGrace has been bringing our game faces to St. Pete Beach to compete at Corporate SportsFest for the past 8 years in a row, and the goal was always the same – to be #1 out of 200 companies. Core Value #3: Pursue Outrageous Goals.

SporstFest competitive events include volleyball, corn-hole, a surf ‘n turf relay race, dodgeball and tug of war. What may seem like a day of fun in the sun quickly proves to be a challenge reserved for the competitive heart – with the heat, sand and continuous rounds to compete in, there’s definitely no time for sun bathing! As always, our employees had one thing in mind: getting that #1 spot and showing everyone else what we’re made of. We put on our BlueGrace Gear, repped our #LetsDoThisSHIP hashtag, and brought our a-game to the beach!

1st Place Overall for 2018!

WE. DID. IT. Our outrageous employees beat 200 other companies and 4,000 other people at SportsFest 2018 and earned the #1 Company title at Corporate SportsFest this year! Can we get a WOOOO!? Congratulations to all BlueGrace employees who attended and competed in SportsFest 2018. With 200 Tampa Bay companies participating and over 4,000 competitors, SportsFest is always a wildly successful event that embodies team building, solid competition and fun. Exhausted, but ecstatic, our team returned home victorious and more engaged with both coworkers and customers. We’re extremely proud of our team and their drive to succeed! Congratulations to all of the other finalists that competed this year, and kudos to all that participated in Corporate SportsFest 2018!

Checkout our 2018 team video!

Want to join our team?

BlueGrace Logistics is hiring and we want you to join our team! From Sales and I.T. to Finance and Customer Support, we have a position for everyone! Visit for more information

Choosing the Right 3PL to Align with Your Business Strategy

Most shippers don’t spend much time worrying about who is driving the trucks carrying their goods, but choosing a 3PL with the right carrier network makes all the difference when your business is expanding. B2B and B2C networks are increasingly determined by where the customer is, rather than a companies’ geographical location. With more business moving to online, you need to be prepared to meet your customers where they are. 

When your customers need change, you want to be able to say “yes.” But logistics is a complicated business and when you are examining your choices, there are some factors to consider.

The first step is to understand your internal requirements – consider what your specific needs are before looking for a 3PL. Questions to ask include, what modes of transportation and what services you will need? What volumes do you plan to ship and where? Do you have specific security or visibility requirements? Are your shipments time-sensitive? The list goes on… Despite their expertise, 3PLs are only as useful as their knowledge of your business and customer requirements. 

The right 3PL will also have a network density that connects you with the right carrier, at the right location and with the right capacity and expertise.

Start with Carrier Partnerships

Whether you are shipping intra-warehouse or last-mile, it’s important that your 3PL  has the capabilities to make it happen. Two considerations are technology and partnerships.  

Shippers should look for a partner that allows them to quote, track and control invoicing for their LTL and FTL shipments, across a nationwide carrier network. Because your shipping partner is responsible for integrating different shipments, they are responsible for implementing technology that provides visibility to your shipment across their network of trucks and more. 

The right 3PL will also have a network density that connects you with the right carrier, at the right location and with the right capacity and expertise. With capacity being tight these days, partnering with the right 3PL will increases the chances that your time-critical shipments will be delivered on time and at a competitive price. That means, if you have warehousing and delivery needs in Houston, your 3PL  should have vehicles available to accommodate those needs, and quickly. 

Door to Door deliveries

Not all trucking companies handle door-to-door deliveries and some don’t have to. What matters is that your 3PL is partnered with carriers that offer fleet capabilities that meet your needs. For your urban customers, the trucking company might need to deploy a fleet of smaller trucks or even vans. If your requirements are FTL B2B shipments, you need a trucking company with that sort of capacity. For many shippers, their requirements fall in-between, or into the ‘all-of-the-above category.’ In those cases, your 3PL needs to have a range of carriers available to facilitate your business. 

Experience matters

Shippers should ask themselves if their 3PL understands their business and customer base. For example, a company shipping high-value electronics, will want to check with their 3PL about security protocols. Are trucks secured? Is there a system in place to alert management when drivers divert course? Proactive 3PLs will have systems in place so that your customers can rely on you in turn.  

Shipping disruption is an unfortunate reality in the business, ranging from weather disruptions to dock strikes. The right 3PL will have a plan in place to make sure that you are taken care of. 

Do the services match the requirements?

Some 3PLs specialize in specific modes of transportation, commodities, dealing with regulations and origin/destinations. Others are generalists. Make sure that you ask potential 3PLs if they have experience handling the cargo that your business will be shipping. The right partner for your business will be able to walk you through the different steps required, allowing all parties to agree on the correct protocols and procedures.  Reviewing a 3PLs Case Study library can help you better understand their expertise.

How many modes?

There are four common modes – ocean road, air, and rail. Many 3PLs will offer “intermodal” services, but if they don’t have the size and experience to properly manage that freight in-transit, they are essentially handing off responsibility to another party. 

To avoid this uncertainty, make sure your 3PL works with established rail and intermodal carriers. That way, you get the most options. Offering a variety of modes that let shippers choose slower transit times when possible, which lowers costs. On the flip side, if you need something shipped fast, having a 3PL with a dedicated expedite team will help to ensures that your shipment gets where it’s going, in the time it needs to be there.

How’s their customer service? 

This might seem too obvious to print, but it’s important to distinguish between friendly phone conversations and 3PLs that can get you the information you need when you need it. If there’s a disruption or other events along the shipment chain, you need a 3PL that can reach out proactively to help you make the necessary adjustments on your end. There will always be disruptions, but that doesn’t mean they need to put you on your back heels. 

Customer service is also about finding a 3PL that’s willing to take the time to help you set up the right solution. If your business is experiencing sudden growth, you might not have all the answers.

Is your 3PL BlueGrace?

At BlueGrace, our freight specialists work with you every step of the way to understand your requirements and set up a solution that’s tailored to your needs. BlueGrace provides scalability for growing companies to achieve their goals without labor or technology investments. With a fully built-out national network and global partners, BlueGrace makes it easier than ever to reach your markets in an efficient and cost-effective manner. Our expertise and processes provide clients with the bandwidth to operate efficiently and drive direct cost reduction, backed by procurement and dedicated management. For more information on how we can help you analyze your current freight issues and simplify your supply chain, contact us using the form below: 

The Importance of Customer Care in The Age of Automation and AI 

We’re approaching a new age. Not just in technology, but in our mentality towards that technology. Self-driving cars are no longer just a concept but are in the pre-production testing phase. Robots are less novelty and more integral to many aspects of our lives and our jobs. Simply put, we’re approaching a new age that might see a lot less need for human interaction.   

Though they may be intuitive and programmable, robots aren’t capable of handling every aspect of a job.

Many industries, not just the freight and logistics sector, have voiced some concerns about the integration of robots in the workforce. Truck drivers might take a back seat to an automated rig, at least for the highway stretches. Logistics planners might sit on the sideline while an AI constructs the hypotheticals and maps out the best route from A to B. When you consider it like that, it seems as though there might be a good reason to panic about the encroaching robotic workforce. Though they may be intuitive and programmable, robots aren’t capable of handling every aspect of a job. In fact, there are a few areas where they fall drastically short of the mark.   

Human Core Capabilities  

Despite what Isaac Asimov had to say about the matter, there are three areas in which robots simply can’t hold a candle to a human counterpart. These “core capabilities” are creativity, community and empathy. Robots aren’t designed to feel human emotion. They can’t understand when a customer is frustrated by a missing or damaged piece of freight.

Sharing Economy 

People will change their view of asset ownership, something that has been more or less hardwired into previous generations. For those that own assets, they want to get the most out of them. For those that don’t, they want to be able to access them instantly, without the need to ever own them. To make this easier to understand, consider Uber for a moment. The vehicle owner can take their asset and use it to make some extra money by giving rides. The users simply have to tap a few buttons on their phone, and a ride is summoned, ready to take them to their destination without the need to own a vehicle themselves. This is a perfect example of the Sharing Economy.  

Empathetic Businesses 

With automation growing, we’ll see a shift in the sharing economy into the empathy economy. This empathy economy will be more focused on matching humans or businesses with a need for empathetic services to those who are willing to offer them, according to the World Economic Forum 

True empathy isn’t easy, but it’s the most powerful expression of humanity. In a world full of robots, empathy can only become more valuable

“It’s cliché to say that empathy is in short supply today because every generation probably has the same sentiment. The good news is that automation will force humans to be more human and the empathy economy will create opportunities for humans to monetize a unique capability. True empathy isn’t easy, but it’s the most powerful expression of humanity. In a world full of robots, empathy can only become more valuable,” says WEForum.

Companies will need to find the balance between automated production and workers, with the softness of human emotion and customer service. Customer service specialists and the “white glove” treatment of customers will be the true differentiator between competitors in the field. The stronger the empathetic match between company and potential customer, the more likely it is that they will become a regular client.   

The Human Element 

In many regards, we look for other people to not only help us with our problems but also to understand what we’re going through. Humans will always be the best in understanding emotions. We understand how frustrating it can be to be put on hold or left with questions and seemingly no answers. It’s that human connection that is vital for businesses.  

While many businesses understand this, that’s not to say that they won’t automate at least some of their customer service elements. Well, augment might be a better word 

They all do that in the name of efficiency. However, it will be important for them and us as customers, to keep the human connection alive and well. Amazon’s Grab-and-Go is a perfect example of this. The concept is that customers don’t need to go through checkout or interact with a cashier. Simply grab the items they want and have Amazon automatically track and charge the “purchases.” While this drastically removes much of the human element, the Amazon Grab-and-Go stores are also staffed with human workers who can help answer any questions and guide customers through the process. In other words, there will always be a need for human interaction in any business environment. Human-based customer service is and will continue to be the cornerstone for building a strong business.  

Treat customers as people and not just another line in the profit margin and your business is golden.  

While data services are certainly a must, they are also becoming the norm in the logistics and freight industry. Real-time data and high-end visibility used to be a selling point, now it’s simply an expectation. Customers want to know where their products are and when they can expect them to arrive. They want a simple and easy to use system that gives them the comfort and security of knowing that they have made the right choices for optimizing their supply chain. Nonetheless, despite all the efforts and advancement of different technologies, it will be the mutual understanding created by the human empathy that will solve problems. Treat customers as people and not just another line in the profit margin and your business is golden.  

Working with a 3PL like BlueGrace

BlueGrace provides scalability for growing companies to achieve their goals without labor or technology investments. With a fully built-out national network and global partners, BlueGrace makes it easier than ever to reach your markets in an efficient and cost-effective manner. Their expertise and processes provide clients with the bandwidth to operate efficiently and drive direct cost reduction, backed by procurement and dedicated management. For more information on how we can help you analyze your current freight issues and simplify your supply chain, feel free to contact us using the form below:

BlueGrace Logistics Awards 2017 Innovator of the Year to project44

BlueGrace Logistics annual award goes to the company they recognize as having the greatest impact on their business and industry via new innovation. They selected project44 from a group of hundreds of service providers that offer products, services, or programs. BlueGrace relies on its partners to provide best in class service while creating new and energizing offerings to the market. Bobby Harris, CEO of BlueGrace Logistics, stated “project44 went far beyond expectations for BlueGrace in 2017 and continues to rapidly expand their relationship with us by offering unique services. We couldn’t ask for a better partner.”

project44’s technology is integrated with their BlueShip TMS, creating new speed and visibility for customers not found in other 3PL TMS (Transportation Management System) solutions. Currently BlueGrace is utilizing the LTL, VLTL and TLV products available from project44.

“BlueGrace leads the industry by investing in innovative technology to deliver seamless services that meet their customers’ evolving transportation needs,” said Jett McCandless, CEO and Founder of project44. “They recognized very early on the value of automating manual processes and replacing outdated EDI connections. We’re proud to work with such a fast-growing and technology-focused logistics provider and to receive this award from them.”

Congratulations to project44 for their 2017 Innovator of the Year Award.


About project44

project44 enables you to deliver stronger value to your customers, through the power of information. By digitizing the entire shipment lifecycle, we ensure access to the right information, at the right time—creating a smarter end-to-end shipping experience. With project44, automate the full shipment lifecycle from quote-to-invoice to see real-time, end-to-end information symmetry. Our multimodal, one-to-many model gets you connected to the largest network of capacity providers in the most streamlined way, empowering you to immediately support new automations and carriers without spending IT resources or wasting time on complex integrations, improving the productivity and efficiency of your entire business.

Learn more:


About BlueGrace Logistics

Founded in 2009, BlueGrace Logistics is one of the fastest growing leaders of transportation management services in North America. As a full-service third-party logistics provider (3PL), BlueGrace helps businesses manage their freight spend through industry leading technology, high level freight carrier relationships and overall understanding of the complex $750 Billion U.S. freight industry. BlueGrace is headquartered in Riverview, Florida with over 12 corporate locations across the U.S. For more information, visit


Retailers Say Don’t Let Your Freight Be Early Or Late

The transportation industry is perhaps one of the most daunting when it comes to rules and regulations. Hours of Service and Electronic Logging Devices are just a few of the most recent roadblocks to come up recently. Merely staying in compliance with these new regulations can be a costly endeavor. What’s worse is that being caught out of compliance could mean penalties, fines, or even a trucker losing their job.

As if all that wasn’t bad enough, truckers and freight forwarders have to balance all of that on top of growing customer expectations. WalMart, in particular, is starting to crack down on deliveries with their OTIF program. Kroger, another heavy-hitting retailer, is also beginning to levy penalties on tardy shipments. Missing the delivery window could mean hefty fines for carriers. However in this case, missing the delivery window doesn’t just mean being late, but even arriving early could prove costly for carriers.

Tardy Carriers Will Pay the Price

Retailers are warning retailers that disputes simply won’t be tolerated. On Time. In Full. Or Else.

WalMart can be rather ruthless when it comes to their profit margins, but other retailers are starting to rally to the call, creating an unforgiving environment for errant carriers. Retailers expect their loads to be packaged properly, delivered in full, at the designated time. To that end, retailers are taking a very defensive stance over their new initiative, warning retailers that disputes simply won’t be tolerated. On Time. In Full. Or Else.

Wal-Mart has signaled it could do more than levy fines if problems persist. Charles Redfield, executive vice president of food for Wal-Mart U.S., told suppliers they could also lose shelf space if they don’t solve their delivery issues, according to people in attendance at a supplier meeting earlier this year. “Retailers can threaten suppliers with loss of promotional space in stores”, analysts said, according to the Wall Street Journal.

In the few short months that the program was unleashed upon carriers, WalMart has already been dishing out the penalties. For example, late or missing freight could cost a carrier up to 3 percent of its value. Early arrivals are no less forgiving due to the fact that they create an overstock. This overstated Just In Time philosophy keeps the shelves full and the WalMart customers spending, which is all well and good for WalMart as it means they can run with the big dogs like Amazon.

it’s likely only a matter of time before more retailers jump on the no-nonsense bandwagon.

“Wal-Mart executives say a more-precise delivery window keeps shelves stocked and the flow of products more predictable, while reducing inventory—all of which are increasingly important to the retailer as it invests heavily to compete online. The change could create $1 billion in additional sales over time, they said. “We hope we don’t have to collect any fees from suppliers. We would much rather have all the product we ordered on time,” said Wal-Mart spokesman Kory Lundberg,” the WSJ adds. While Kroger is seemingly more lenient, simply charging a flat $500 for late shipments, it’s likely only a matter of time before more retailers jump on the no-nonsense bandwagon.

Carriers Feeling the Pressure

These new policies will be costly for carriers for more reasons than just the fines.

These new policies will be costly for carriers for more reasons than just the fines. Simply implementing the procedures and equipment necessary to hit that 95 percent compliance mark could prove to be too much for smaller carriers. While bigger carriers can just add some new factory processes to help with packing and loading, smaller carriers don’t always have that luxury. Many new carriers are just hoping to break even for their first few years of operation until they can build both a steady reputation as well as a customer base.

Furthermore, WalMart and Kroger’s steadfast approach to “no excuses” will mean that carriers can be slapped with a fine for circumstances that are beyond their control. Anything from heavy traffic and construction work that causes serious delays to severe weather events that makes travel all but impossible will all have a negative impact on carriers. Conversely, what happens if a carrier does happen to show up early? Is it better to take the financial hit for the early delivery or shell out for extra meals and more time on the road for the driver?

There’s also the concern that drivers might take it upon themselves to exceed the daily drive limit to ensure their delivery is on time. Not only is this dangerous, not to mention illegal, but soon driver’s won’t even have that as an option when the ELD mandate goes into effect this December.

The Bitter Citrus Industry

A growing concern over these new on-time delivery policies is what it will mean for Florida’s citrus growers. As both Walmart and Kroger are considerable retailers of foodstuffs and produce, that makes them some of the biggest customers for such items. As Florida citrus groves have not only been ravaged by HLB for several years, but hurricane Irma caused some considerable damage.

“Andrew Meadows, a spokesman for Florida Citrus Mutual, a trade organization for growers, predicts growers statewide will end up losing more than half of this year’s crop to Hurricane Irma. The Florida Commissioner of Agriculture has estimated the cost of Irma to Florida’s farm sector at $2.5 billion, with projected losses to citrus producers the worst of any sector, at $760 million,”according to an article from Marketplace.

Suffice it to say, this policy might create better profit margins for retailers, but it’s not going to make them any friends among the carrier community.

This puts both the growers and their carriers in a serious predicament. As much of the damage won’t be fully realized for another two years at least, making guesses on shipments is a dangerous gamble. Guessing too low means crops left unsold which is money wasted. Guessing too high, however, means that carriers won’t be able to make full deliveries which means the fines will get passed down the line back to growers. In either case, it’s a lose lose for an industry that’s already in danger. Suffice it to say, this policy might create better profit margins for retailers, but it’s not going to make them any friends among the carrier community. As the regulations begin to tighten from both retailers (who will undoubtedly add more to the list) as well as the ELD mandate, we’ll have to wait and see how carriers respond to the growing pressure.

Do You Need Help With OTIF Issues?

A 3PL, such as BlueGrace, can help your business overcome the challenges of OTIF and other supply chain issues. If you have questions about OTIF or just how to simplify your current transportation program, contact us via phone at 800.MY.SHIPPING or using the form below, we are here to help!

E-commerce Returns Are A Major Challenge To Retailers

CNBC called returns a $260 billion “ticking time bomb,” in terms of the billions that retailers face each year handling unwanted, used or damaged goods. That’s a dramatic shift away from brick-and-mortar era when customers did most of the legwork, and employees could process the transactions in less than a minute.

E-commerce has flipped the paradigm and with giants like and transforming online retail into a virtual changing room – customers are growing more comfortable simply returning clothes that they don’t like, or that don’t fit. According to the Reverse Logistics Association, the average return rate on in-store purchases is about 8 percent. For e-commerce, the rate jumps to between 25 and 40 percent.

Managing that surge in two-way traffic can be a nightmare for smaller businesses

This time around, managing those shipments and paying for them falls onto the shoulders of retailers. That’s easy enough for established e-commerce companies, thanks to their extensive and sophisticated logistics operations, but managing that surge in two-way traffic can be a nightmare for smaller businesses, especially ones that are just now venturing into the realm of e-commerce.

Some Companies Are Looking Askance At Those Costs

In 2016, research from Barclaycard found that six in ten retailers were negatively affected by the growing costs of people returning items that they bought online. Online-only businesses were hit the hardest, with 31 percent telling Barclaycard that managing returns was hurting their profit margins.

Some businesses are even raising prices to cover the costs of returns, but that’s not a long-term strategy for success

Some businesses are even raising prices to cover the costs of returns, but that’s not a long-term strategy for success. Other businesses are getting out of online retail altogether, turned off by the volume of returns. That’s because on an individual level, it is incredibly hard to compete with the logistics outlays of major online retailers.

What Changed?

Amazon started the trend, turning its platform an easy-return zone. That means no questions asked returns, inducing buyers to add products to their shopping carts that they wouldn’t purchase with a no-refunds policy. That’s translated into more sales, but it’s created a headache for companies that operate in the Seattle retailer’s shadow because now, consumers expect the same thing from other retailers.

This trend is especially pronounced in fashion, where customers deliberately order far more items than they pay for, but its spread throughout the market.

Clicking That “buy” Button Sets Off A Mind-boggling Chain Of Logistics Transactions

The process of e-commerce tends to work best as a one-way street, with automated systems built to speed products to consumers as quick and cheap as possible. But e-commerce has given its customers a stake in the supply chain process, and today, they demand the same speed to reverse the process. Customers want that resolution and refund, fast.

A well-built and highly-transparent return management process is critical for two reasons. It reduces costs, allowing companies to grow margins on their online sales, and just as importantly, it keeps customers engaged and happy.

Keeping them informed and happy is critical to generating return business.

Until the return is processed, the customer is out the cost of their purchase, and the company is out the cost of transporting and processing the return. Nobody’s winning in that scenario, so the sooner the retailer can process the return, the better. And while that’s going on, the customer has a right to know where their product is, and when it’s going to be processed. It’s their money after all. Keeping them informed and happy is critical to generating return business.

To avoid tying up resources in a bloated logistics operation, companies need to revisit their approach to customer support and returns

Simply put, it’s relatively easy to sell goods online. There are scores of solutions for smaller companies, and larger ones have their own logistics operations. But far fewer companies can efficiently handle those pesky returns, despite the fact that they are an increasing part of online retail these days. To avoid tying up resources in a bloated logistics operation, companies need to revisit their approach to customer support and returns, and provide full transparency throughout the whole returns and claims process, to ensure high customer satisfaction rating.

Streamlining the Process

It’s important to understand and analyze returns to the granular level, leveraging that data to streamline future returns and ultimately, make sales more profitable.

The logistics experts at BlueGrace review historical shipping data to increase profit, cut labor costs, and keep the online customers loyal to brands by streamlining both the buying and returns process that underpins e-commerce in 2017. It’s important to understand and analyze returns to the granular level, leveraging that data to streamline future returns and ultimately, make sales more profitable. BlueGrace Logistics offers complete, customized transportation management solutions that provide clients with the bandwidth to create transparency, operate efficiently, and drive direct cost reductions. For more information on how we can help you analyze your current freight issues, feel free to contact us using the form below:


BlueGrace Donates To Help Families Across The Country

The holiday season means many things to many people. For some, it means traveling hundreds of miles to see family and old friends. For others, it means preparing to host 20+ hungry guests and swearing never to do it again. While most simply worry about booking their flights or having enough seats at the kids’ table, there are some that worry they won’t be able to provide a holiday meal for their family at all. These are the members of our community that want to sit down at the table with their families and enjoy their favorite holiday foods, but aren’t sure where the money to pay for that meal will come from.

Partnering For A Cause

BlueGrace partnered with local organizations throughout the country again this year in an effort to decrease this need in local communities. In Tampa, the corporate office partnered with Metropolitan Ministries to host “Boxes of Hope,” a food drive that provides food to local families. This year, the Tampa team used the money collected through raffles, a hot one chip challenge and a rap battle to provide complete thanksgiving meals for 234 families, as well as donate over 200 lbs of canned and boxed goods to be distributed through Metropolitan Ministries’ food pantry.

We in turn feel very blessed to be able to make a difference for this family. It is a win-win all the way around.

BlueGrace’s Baltimore office hosted their own “Boxes of Hope” drive and adopted a family at Perry Hall Elementary School. They were able to provide a full Thanksgiving meal as well as a few treats, a $25 gift card and additional groceries to the family. “The family wanted us to know how blessed they felt to receive such a generous gift,” Michelle Welk, Customer Support Manager of BG’s Baltimore office explained. “We in turn feel very blessed to be able to make a difference for this family. It is a win-win all the way around.”

“Giving back to the community is part of who we are as an organization,” George Flores, a sales account manager in the Tampa office describes. “These drives combine my two favorite core values- our first core value of ‘Be Caring of All Others’ and our fifth, ‘Be Happy, Humble and Have Fun.’ While we are cheering on our teammates to eat a pie with no hands as fast as they can, we are raising hundreds to go towards a great cause.”

No Child Hungry

BlueGrace’s LA office kicked off their holiday season on the west coast by collecting and donating a full shopping cart of groceries to the Santa Clarita Valley food pantry for their “No Child Hungry” program. “This time of year, there’s so much to be thankful for,” Connor Bush, account manager in the LA office says. “One of those things is the ability to give back and make a difference in our community.”

We all need a hand up sometimes, and BlueGrace is here to be that hand for those who need it.

“I will never stop being moved by the impact these drives make in our communities, or seeing our employees band together to help those in need,” Courtney Smith, Manager of Culture & Engagement for BlueGrace continues. “Whether it’s in Tampa, Baltimore, LA, or any of our other offices throughout the country, the sentiment is the same. We all need a hand up sometimes, and BlueGrace is here to be that hand for those who need it.”

Cost or Asset: The Need for Talent in the Supply Chain 

When it comes to the supply chain, efficiency is the name of the game. The smoother the interaction between the links, from start to finish, the more profitable everyone is along the line. Companies have been furiously analyzing every facet of the chain, from transportation routes to in-house technology and processes in terms of the financial efficiency. In short, if it can give an advantage, improve the system, or help to cut down operating costs in any way, it’s typically touted as a good thing.  But when it comes to investing in that efficiency, where is the best place to hedge your bets? Is it in technology? A consulting firm? While all of these are important, is any one of them hiding the real key to success.

The Un-Correlated

Given the many different assets a company could hitch their hopes on, it would seem like one would rise above the rest, right? If nothing else, given the size and scope of the transportation industry, there would at least be a trend towards one process over the other. While it makes perfect logical sense, the truth of the matter is, there really isn’t a direct correlation between investment and success in the industry.

“Despite all the ads at airports and pretty PowerPoints by consultants, we cannot find support for the claims of ‘Best Run Companies Use Technology X’ or ‘Manufacturing Companies Using Consulting Services With Company Y Have Better Results.’  …or a single instance of Enterprise Resource Planning (ERP) drives better results,” says Lora Cecere, the founder of Supply Chain Insights.

Companies think that they are managing costs and inventory better through technology investments, but they are not.

“Across the industry, we find that companies think that they are managing costs and inventory better through technology investments, but they are not. Through graphing the financial metrics, we find that 90% of companies are stuck at the intersection of operating margin and inventory turns. With rising complexity, they are unable to make improvements in a balanced scorecard,” she added.

Talent Makes the Difference

When it comes to controlling costs, the only constant for improvement is the investment in supply chain talent. According to the survey taken by Supply Chain Insights, it was the companies who could manage their talent better than their peer groups that gained the cost advantage. This played out in three different metrics: Operating Margin, Profit Margin, and EBITDA as a percentage of Quarterly growth. In all three of these metrics, it was proper talent management that proved to be the most effective.

So what are these companies with better talent management doing that their peers aren’t?

So what are these companies with better talent management doing that their peers aren’t? There are six aspects or gaps in particular that these companies are focusing on.

“Belief in the company, appreciation for work, the need to be a part of a talented team, admiration for leadership, training and professional development and flexible work schedules. Empowered workers make a difference. With the flurry of M&A, industry consolidation, outsourcing, and downsizing, the gaps for North American manufacturers are increasing,” says Cecere.

 Provide a job where your employees feel appreciated, and are given the tools they need to not only succeed, but grow, and you’ll have a more dedicated workforce.

Provide a job where your employees feel appreciated, and are given the tools they need to not only succeed, but grow, and you’ll have a more dedicated workforce.

“Most companies have an endless cycle of cost-cutting. The cost-cutting is more severe in the back office than the front office teams of sales and marketing. Companies are often so busy pinching pennies that they miss the greater opportunity. With slowing growth, as companies end the year, many teams face draconian cost-cutting efforts. When faced with these choices, just remember that empowered employees drive a competitive advantage. Our take? Talent matters,” Cecere adds.

The Reality of the Human Asset

Human talent will invariably become more valuable than any physical asset, including technology.

Investing in talent is about much more than merely cutting costs down the road. Human talent will invariably become more valuable than any physical asset, including technology. A study conducted by Korn Ferry and the Centre for Economic and Business Research, a British economic consultancy shows just how valuable people are to any organization.

“The study found that globally, human talent—people, labor, knowledge—will be worth as much as $1.2 quadrillion over the next five years whereas physical capital— inventory, real estate and technology—will be worth an estimated $521 trillion, showing human talent, intelligence and capital is far more valuable than physical capital,” the  22nd Annual Third-Party Logistics Study reports.

“Human talent is also the greatest value creator available to organizations. For every $1 invested in human talent, $11.39 is added to GDP, proving that investing in people can generate value for the organization over time that significantly exceeds initial financial outlay.”

While automation and new technology might replace some facets of the industry, even truck drivers, there will always be a need to have highly skilled professionals on the roster.

When you consider the rapidly evolving nature of the industry, it’s easy to see just how vital talent is to any company. While automation and new technology might replace some facets of the industry, even truck drivers, there will always be a need to have highly skilled professionals on the roster. Providing them with the right technology and opportunities to grow will not only enable them to sharpen their skills but also increase their value and subsequently the value of your business.

Your Supply Chain Talent Is Readily Available Here

There is no need for companies to search for more supply chain talent. BlueGrace has 100s of talented people with the skillsets to help improve or develop your supply chain. Imagine that you had 3 more people working on optimizing your freight for each single employee you have in-house. That is the value the team at BlueGrace offers. Let us monitor your costs, communicate with the carriers and lower your overall freight spend year over year. Contact us at 800.MYSHIPPING to talk with an expert today or fill out the form below.

Are You Part Of The Available Supply Chain Talent?

Are you part of the supply chain talent pool? Are you eager to work with a company that helps simplify businesses across the USA? Do you feel a sense of accomplishment when you can cut costs for a customer? If so CLICK HERE to see all the positions available throughout the country at BlueGrace. We are constantly awarded a best place to work and love to see our employees succeed!

You Will Need Expedited Freight After The ELD Mandate Begins

The Electronic Logging Device (ELD) mandate is going to put a serious squeeze on many supply chains, and possibly have a major effect on your business as soon as December 2017. With the devices in place, stricter hours of service regulations will be going into effect. While these are meant to increase the safety and wellbeing of the driver, many are concerned about the interruptions this mandate will cause to scheduled delivery times.

Some Exemptions are Available

While an acclimation period is to be expected, the Federal Motor Carrier Safety Administration is making some exemptions to the ELD ruling in a few cases, the most important being:

Sprinter vans up to 24ft and straight trucks with a gross weight under 10,000 lbs WILL NOT HAVE the ELD regulations and will be able to meet time sensitive deadlines. Why is this exemption important for your freight? We will discuss more below.

So while the FMCSA is insistent on the implementation of the devices across the industry, they’re leaving a smaller, cross section of the trucking industry untouched. This comes with a slight sigh of relief as the rest of the industry continues to resist against the ruling. With the deadline for ELDs drawing closer and companies trying, and failing to repeal the mandate, other avenues for fast and timely deliveries need to be considered.

This is Where Expedited Shipments Can Help

Whatever the reason, a shipper needs to get their goods moved, and they need to get them moved in a hurry.

Unlike most other freight that moves with routine regularity, expedited freight has a nature of its own. Consider the timing aspect of it. The whole idea behind expedited freight is that it should be picked up and moved off quickly. A solution for anything from a shortage of parts to a peak season order. Whatever the reason, a shipper needs to get their goods moved, and they need to get them moved in a hurry.

In addition to the change in time and pace, there’s also the consideration that expedited freight might have some irregularities that aren’t found in normal day to day hauling. For example, the product that needs to be delivered might be going to an urban area. This usually means that ramps and docks aren’t an option, so the driver needs to have access to the right equipment to get the freight loaded or unloaded. There’s also a variance of cargo from one delivery to the next.

the nature of expedited freight is considerably different from standard freight.

In short, the nature of expedited freight is considerably different from standard freight. It needs to be quick, versatile and most importantly, available.

The BlueGrace Expedited Solution

So what do you do when you’re faced with less available hours and capacity? You turn to an expedited freight expert. The days of overpromising and overdriving trucking companies are quickly coming to an end. Instead, working with a broker who has the resources to expedite shipping will be the answer. BlueGrace not only understands the importance of getting your product from A to B quickly, but they also understand that the new regulations are very quickly going to start cramping up the rest of the industry.

BlueGrace is ready to serve customers with our national fleet of non-dock high sprinter van, small/ large straight trucks with liftgates and pallet jacks for inside pick-ups and deliveries. As we mentioned, sprinter vans up to 24ft and straight trucks with a gross weight under 10,000 lbs will not have the ELD regulations and will be able to meet time sensitive deadlines. We will also be able to provide true teams services for sprinter vans and up to 26ft straight trucks. Another added benefit to the hands on approach for expedited is that all shipments are tracked with updates every 2-4 hours depending on day points.

BlueGrace Logistics strives to streamline the expedited process for you.

BlueGrace Logistics strives to streamline the expedited process for you. BlueGrace provides you with a pool of 300+ pre-screened carriers that specialize in expedited shipments and can provide you with a quote in as little as 30 minutes. How’s that for fast?

In an uncertain time, BlueGrace takes the stress out of your freight by giving you the information and technology you need to get the job done. Click here to download our Expedited PDF with more details.

Need An Expedited Quote?

Fill out the form below for your FREE 30 Minute Expedited Quote, or call TOLL-FREE 877.630.7446 to be connected with our Expedited Freight Team immediately.

ELDs Are Coming Fast! Some Facts & Predictions – Infographic

Countdown to the ELD Mandate – December 16th 2017

It is time to plan for the ELD Mandate as a freight shipper, if you haven’t already. When the electronic logging device mandate takes place, many shippers will be caught off guard with shipments taking longer than expected due to the restrictions put in place on drivers.

We thought it would be beneficial to show some fast facts and predictions about ELDs that we originally published in 2016. What do you think about the new requirements? Are you ready? If you have any questions feel free to contact your BlueGrace Representative today.

Click the image below for a larger version or download the PDF version here and feel free to share.

Identity Theft is On the Rise, and Cargo Theft Might Not Be Far Behind

Identity theft is among the most insidious forms of crime. Not only can it mean a person loses their livelihood, but for an enterprising criminal it could just be a stepping stone for an even bigger target. What sort of targets would criminals be aiming for after stealing an identity? How about truckloads of cargo.

When you consider the amount of information people post digitally, there is a lot of sensitive data out there, just waiting to be taken. This is especially true when you consider the number of cyber attacks that have happened this year alone. The Equifax leak, for example, can be ruinous when you consider what can be done with a little credit information.  In fact, no one really knows just how extensive the security leak really is nor will we know just how many people have been affected by it. However, for freight companies, any form of identity theft could be catastrophic.

Identity theft is on the rise and cargo theft could see a drastic increase as well.

How Identity Theft Could Mean Cargo Theft

When someone takes control of your identity, they can wreak all sorts of havoc.

It seems like a bit of a leap to go from identity theft to cargo theft. After all, when someone steals your identity, that just means they tap your bank accounts and maybe open a credit line, right? Not exactly. When someone takes control of your identity, they can wreak all sorts of havoc. In terms of cargo theft, the scheme, as laid out by The Associated Press,  goes like this:

Thieves assume the identity of a trucking company, often by reactivating a dormant Department of Transportation carrier number from a government website for as little as $300. That lets them pretend to be a long-established firm with a seemingly good safety record. The fraud often includes paperwork such as insurance policies, fake driver’s licenses, and other documents.

Then the con artists offer low bids to freight brokers who handle shipping for numerous companies. When the truckers show up at a company, everything seems legitimate. But once driven away, the goods are never seen again.

And just like that, cargo is picked up and gone for good.

And just like that, cargo is picked up and gone for good. Here are some other interesting facts pointed out by Adrian Gonzales of Talking Logistics.

  • The average value of cargos stolen by fictitious pickup was $203,744 vs. $174,380 per incident for cargo thefts overall during the study period, a 17 percent differential.
  • The commodities most frequently targeted for fictitious pick-ups are foods and beverages, electronics products and metals.
  • Over half of fictitious pickups occur at the end of a week, on Thursdays and Fridays when the main concern of shippers and brokers is in meeting a delivery date and satisfying the customer.
  • Fifty-five percent of all reported fictitious pick-ups from 2011 through 2013 occurred in California. Significant fictitious pick-up activity has also been reported in Florida, Texas and New Jersey.

Cargo Theft Rates are Falling, but the Cost is Rising

While cargo theft rates have been falling from 2016 to 2017, the value of goods being stolen has been steadily increasing.  Cargo thefts fell for the third consecutive year in terms of reported incidents, but the value of the stolen goods rose 13.3% to $114 million, according to 2016 data from CargoNet.

“There were 1,614 incidents in the United States, including cargo theft, heavy commercial vehicle theft, and supply chain fraud. Thieves stole cargo in 836 cases with an average value of the contents at about $207,000, based on the 554 thefts with an assigned value. It represented a 7.7% decline in cases year-over-year and a 10% drop since 2014. The other 282 cases didn’t include a value for the cargo,” says an article from Transport Topics.

“However, the total value of the stolen cargo, $114 million, is greater than the $100.5 million in 2015 and $94 million in 2014,” they added.

What Happens to Cargo Theft Rates when Identity Theft Rises?

For freight companies, this means there’s going to be a need for even more vigilance than before.

As it stands, we’re still unsure as to how extensive the fallout from the increasing rates of identity theft will be. While cargo thefts have been in decline over the past few years, we might see a rise thanks to the number of vulnerable identities. For freight companies, this means there’s going to be a need for even more vigilance than before.

“Law enforcement has done an outstanding job responding to strategic cargo theft. But it’s like playing whack-a-mole. Not only will the groups pop up in different areas, but cargo thieves will bob and weave away from where the attention is from the police and private industry,” said Scott Cornell, second vice president and crime and theft specialist for Travelers’ Transportation business.

there’s no such thing as being “too careful”.

With the wave of cyber attacks, and now the rise of identity theft, there’s no such thing as being “too careful”. Know who you’re working with, and use a reputable broker to make sure your freight makes it to it’s intended destination.



Saving Lives Through The Power Of Giving

At BlueGrace Logistics, our number one Core Value is Be Caring Of All Others. Every six weeks, we invite One Blood to come out to our Tampa office where our employees are able to take some time out of their day to go out and donate.

The Benefits of Donating

Not only do the people who are receiving blood transfusions benefit from the donation, but there are also some health benefits donors receive as well. Each time you donate you’ll receive a free wellness checkup which includes blood pressure, pulse, temperature, iron count and cholesterol screening. Studies have also shown that giving blood regularly can help keep your iron levels balanced, can result in fewer arterial blockages and giving at least three times a year may reduce the risk of heart attack.

Every two seconds, someone in the U.S. is in need of blood.

Every two seconds, someone in the U.S. is in need of blood. Once you complete your donation and your pint of blood is tested and marked as safe to use, the blood will be transfused within 48-72 hours. Many people think that accident and trauma victims are the patients who need blood transfusions most, but patients being treated for cancer, undergoing orthopedic surgeries, cardiovascular surgeries or being treated for inherited blood disorders are actually where blood is most needed.

Be Caring Of All Others

According to One Blood, over 37% of the population is eligible to donate blood, yet only 5% actually do. As of 2016, BlueGrace has donated over 130 units of blood. With each unit of blood, up to three lives can be saved. That is almost 400 patients that could benefit from the lifesaving efforts of BlueGrace employees! Mike Sumnick, VP of Operations at BlueGrace and the coordinator of the blood drives states, “We pursue outrageous goals here at BlueGrace, and every time we host a blood drive, we will strive to help save even more lives.”

To find a donation center near you, please visit

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How Shippers Should Already Be Prepared For The Holiday Season

Do you smell the pumpkin spice in the air? If you close your eyes, do you hear the faint jingling of bells in the distance to be? That’s because the holiday season is approaching. And, it’s approaching fast.  The busiest time for all, logistics companies, retail stores as well as shippers.

This is the season that can make or break shippers.

This is the season that can make or break shippers. If they are properly prepared, they can take advantage of having their items on the shelves faster for consumers to buy and reap the financial benefits. However, if they aren’t prepared, they could find themselves in a world of stress trying to find carriers to move their freight. – So, what can shippers do to prepare?

Plan For Unexpected Events

Remember while planning for the holiday season that it’s an incredibly busy time filled with unforeseen events. More people will be on the roads to visit their friends and family, and with more people on the road, more wrecks occur. More wrecks, more traffic jams, may cause your freight to be delayed.

Also, the holiday season usually packs a cold punch with winter storms creating dangerous conditions for drivers that could even keep them off the road for a few days. Be sure to track the weather before scheduling shipments around winter storms.

Things get hectic around the holiday season, making it more necessary to keep your documents accurate.

Things get hectic around the holiday season, making it more necessary to keep your documents accurate. One common mistake we experience time over time is the misclassification of freight. Minimize these errors by using a density calculator.

Compete With Larger Shippers

WalMart and Amazon are two of the biggest powerhouses in the world during the holiday season and can make it difficult for smaller shippers to offer competitive rates. Often times carriers can be lured away to make deliveries for these larger shippers on a seasonal basis.

We’ve seen this way too often. To be able to compete with larger shippers and keep their products moving, small and medium-size companies will have to offer and pay higher rates for carriers. If this story rings a bell, consider partnering with a 3PL. More often than not, 3PLs can provide better service and competitive rates.

Carriers enjoy working with 3PLs because they consistently engage with them by offering year-round agreements to keep their trucks rolling.

They can do so as they have an extensive network of carriers. Carriers enjoy working with them because 3PLs consistently engage with them by offering year-round agreements to keep their trucks rolling. Plus, the fact that they move such a high volume of freight that gives them a stronger buying power, which results in highly competitive freight rates.

Reflect On The Past

Think back to last year. Did your entire operation run smoothly with only a few minor hiccups or were you pulling your hair out? Make changes to improve your business from the inside out by locating the problems and finding solutions for them.

Did you have enough manpower to handle packaging and loading extra freight? You may need to implement an all hands on deck policy for the holiday months or hire a few seasonal employees. The key here is to hire good employees to keep your operations running smoothly. Also, consider a preseason training program for new and veteran employees to boost efficiency and minimize mistakes.

Did you have enough office staff to handle all of your paperwork in a timely manner? If not, consider getting a few extra secretaries or finding a way to automate processing all of this information digitally to cut costs and save time. Programs like Quickbooks could really help you transform your office.

Also, check out our latest technologies to see how to improve tracking, addressing, and product listing. By automating your services to become more efficient, you will be able to cut down on document processing time, costly accounting mistakes, and build more productive relationships with carriers.

Are You Ready? The Holidays Are Coming

Prepare your business now for the holiday madness!



What Is The Current Status Of Trucking Capacity?

A sudden increase in freight demand throughout the United States might put shippers in a difficult position for capacity and price later this autumn.

According to the American Trucking Association’s’ (ATA’s) Truck volume leaped 7.1 percent in August from July, and 8.2 percent year over year, the ATA said Tuesday. ATA revised July’s tonnage index, increasing it from 0.1 to 0.5 percent.

Tonnage Gets An Added Boost

“Tonnage was stronger than most other economic indicators in August and more than I would have expected,” said ATA Chief Economist Bob Costello. “However, prep work for the hurricanes and better port volumes likely gave tonnage an added boost during the month.

“I suspect that short-term service disruptions from when the storms made landfall, as well as the normal ebb and flow of freight, could make September weaker and tonnage will smooth out to more moderate gains, on average,” he said.

Some of that 7.1 percent surge, however, may just be a seasonal adjustment.

Some of that 7.1 percent surge, however, may just be a seasonal adjustment. August is often a light month for tonnage as freight demand typically doesn’t start picking up till the fall. With such an increase taking place in August, ahead of schedule, that will push the seasonally adjusted index higher for the month. With the huge 10.5 percent uptick from July to August for unadjusted tonnage, that means that more, heavier freight was being shipped across the U.S. during August.

While this is good news for carrier, it could mean a rough season ahead for shippers. This increase in tonnage will likely mean tightened capacity for the fall. Additionally, shippers could be facing the biggest rate increase since 2014. 3PLs have been noting for months that capacity has been tightening as the economy improved.

The Effect of Disasters on Trucking

The devastation left in the wake of hurricanes Harvey and Irma is also having a significant impact on the trucking industry. Combined, the hurricanes have done almost $300 billion in damage, which has lowered U.S. economic growth by 0.8 percent in the third quarter.

Considering the damage alone, it’s no surprise that reconstruction demand will be taking the lion’s share of the trucking capacity that would normally be used to serve more general needs.

“Hurricane Harvey will ‘strongly affect’ over 7% of U.S. trucking during the next two weeks, with some portion of that fraction out of operation entirely, according to an analysis by freight research firm FTR Transportation Intelligence,” says Fleet Owner.

While the disruption was more or less contained around the epicenter of the damage, there is an effect that is going to be felt across the country.

“Due to the already tight nature of the truck environment, that means that loads could be left on the docks, according to Noël Perry, one of FTR’s partners. And though the largest ripple effects of Hurricane Harvey will be “regionalized” where freight shipments are concerned, transportation managers across the entire U.S. “will be scrambling,” he added.”

“Look for spot prices to jump over the next several weeks with very strong effects in Texas and the South Central region,” Perry said in a statement. “Spot pricing was already up strong, in double-digit territory. Market participants could easily add five percentage points to those numbers.”

The State of Capacity

As far as the current state of trucking capacity goes, shippers will have to deal with a considerable constriction as the industry contends with the natural disasters and the reconstruction effort. With a considerable jump in demand from July to August and the “peak” season starting early, shippers will also have to contend with the largest rate jump in years in addition to the tight capacity. Simply put, shippers will have to make smart moves if they want to stay ahead of the competition.



NHL Hockey And BlueGrace, It’s That Time Of Year

Every new hockey season is a chance for fans to rejoice. A chance to once again hear the acoustical beauty of a slap shot, the ballet that is a gloves off fight and the trumpet of the goal horn. Hockey is a sport that engages the audience with an amazing atmosphere and unbelievably talented teams who somehow do it all on skates. At BlueGrace, we love hockey. Tickets for each Tampa Bay Lightning game are always in high demand, making them a top employee incentive!

The Preferred Shipping Partner of the Tampa Bay Lightning

The day after a clutch win or a tough loss, the emotions are still high at the office with plenty of couch coaching at the water cooler. Teamwork means everything in both business and in sports, and that mentality holds true to the way we operate at BlueGrace.

“Since Jeff Vinik purchased the franchise in 2010, we have looked to align ourselves with world-class brands that share our vision and values on and off the ice, and BlueGrace fully embodies that,” said Lightning CEO Steve Griggs. “BlueGrace’s community involvement and commitment to Tampa Bay is aligned with our mission and we look forward to our partnership with them.”

Widely-known for our unique culture, BlueGrace offers a dynamic work environment and lives by a set of 5 Core Values. The NHL as a sport, along with many of its teams, have the same set of values and commitment that we do – making the partnership a natural fit for both sides.

“It’s a natural fit for us to partner with a world-class organization like the Tampa Bay Lightning,” said Bobby Harris, CEO and founder of BlueGrace Logistics. “This partnership enables us to team up with the Lightning on charitable initiatives, increase our local visibility and expand our national brand. We look forward to a long-term relationship and years of success with the Tampa Bay Lightning.”

Bringing Core Values To Life, With Hockey

BlueGrace Core Values can be easily applied to the game of hockey, but particularly fall in line with the level of commitment & community-involvement of the Tampa Bay Lightning:

  1. Be Caring Of All Others – Help a teammate better his game, always think about your team first. Help local communities using your position as a star player to maximize charitable efforts.
  2. Simplify – Not all complicated plays end up with a blowing goal horn! Sometimes a simple play leads to more effective passes and faster scoring.
  3. Pursue Outrageous Goals – What is the most outrageous goal in hockey? Bringing home the Stanley Cup! When the season starts, everyone has a chance for the Cup, so reach for the seemingly impossible.
  4. Embrace Chaos – When the game gets tough, the tough play harder. Tired from 3 full periods of hockey? The game is tied – rest, quickly recharge, and get ready for the 3 on 3 overtime! That’s where champions are made.
  5. Be Happy, Humble & Have Fun – Sure you shot the winning goal, but without the assist and stunning performance by your defense, that shot would have never happened! Be humble, sit down, and celebrate with your teammates!

The Tampa Bay Lightning & BlueGrace: We All Bleed Blue

BlueGrace headquarters are in Tampa, Florida so we’re slightly (ok, VERY) biased towards our hometown Tampa Bay Lightning team. They’re an essential part of the small amount of fall/winter we have here in Tampa, home of some of the biggest sports fans. With regional offices in Boston, Chicago and Los Angeles, BlueGrace actually has quite a few Champion teams to cheer for (did someone say Blackhawks?). Regardless of which NHL team you cheer for, there will never be any shortage of fans who will be cheering hard. If business and sports have ANYTHING in common, it’s the team-first mentality that sets the successful apart from the rest. Perhaps the most important part of a team is the sense of brotherhood – letting your teammates know you have their back and you’re ready to flick an assist their way (play goal horn below!). Go Bolts!

Play The Tampa Bay Goal Horn Below!



How does Freight and Transportation Fit into your Budget?

The 2018 budget season is heating up!

We all know how it goes. The heads of each department work on their annual budgets and turn them in to finance. Finance then returns with remarks like “the budget is too high, make it leaner.” How do you go about “trimming the fat” off of the transportation budget? Transportation is typically a 10-12% cost band on the general ledger for most manufacturers and distributors and once the 2018 budget is locked in, it doesn’t change.

MABD and OTIF Affecting 2018

There will be challenges rolling into 2018 with freight carriers and big box retailers making their Must Arrive by Date (MABD) programs or On Time In Full standards (OTIF) rules more strict.

Huge retailers have very strict rules when it comes to receiving products by a certain date to restock their shelves. If a manufacturer or distributor is not getting their product to the retailer by the (MABD) or Must Arrive By Date, the retailer can hit the business with a ‘charge-back’ for a certain percentage of the invoice value. Not only will the business have to pay a fee, but it will reflect poorly on their business scorecard as well. Now, Walmart is taking it one step further with OTIF, On Time In Full standards that can penalize businesses for being too early or not having matching amounts of product.

General Rate Increase with Less-Than-Truckload

At the beginning of every year the LTL carriers will begin to roll out general rate increases also known as GRIs.

Something to remember about LTL carrier GRI’s, is that the announced GRI isn’t necessarily indicative of the true impact to a shipper’s bottom line freight cost because the GRI is not a flat percentage rate increase across the board.

It is merely an aggregate combined average percentage increase across all lanes serviced by a carrier. Rates in some lanes may remain unchanged but some may increase by more than 4.9%.

A shipper could be seriously impacted by a general rate increase much higher than what’s announced by the carrier, so it’s imperative for shippers to check each lane for actual impact on costs.

Has your transportation and supply chain departments brought these items into consideration when rolling out transportation budgets?

Freight Cost Allocation

There is also the issue of past freight cost allocation. True freight cost allocation should show your most profitable ship to locations, customers and products. Were you able to deploy sales people, advertising and marketing budgets to the correct locations? Were customers and product lines also accurate in relation to your budgeting for 2018 as well?

Transportation cost is much more than beating up LTL Carriers on price, sending out an annual RFP and picking carriers based on cost alone.

Don’t just remove a carrier and bring in a new one if you have a spat with the driver or if a shipment gets damaged. Make the decision based on the total of the carriers activity.

Consider a 3PL When Budgeting

Transportation costs affect all aspects of your organization and should be taken very seriously. When working on the 2018 budget, consider working with a third party logistics provider (3PL), as they will take the time to learn your business and see how these costs can affect everyone in your organization.




Embracing the New Future of Logistics

When it comes to transportation and logistics, the market is a decidedly different place than it was only a few short decades ago. These changes are not small things either, and given the speed at which these changes are coming, it’s creating a rift between those that are willing to plunge headlong into the abyss, and those that are still afraid to look over the edge.

While firms like Amazon are leading the charge, more companies are warming up to the idea of the new ways of doing business by embracing the digital chasm, as it were.

According to the findings from the “26th Annual Study of Logistics and Transportation Trends (Masters of Logistics)”,  more companies are beginning to understand that new business models and new competition in the field are changing customer expectations.

“Results from the 2017 study show that roughly 75% of respondents are using the mix strategy (be all things to all people) as the predominant approach for their companies compared to the 51% who we reported utilizing a mix strategy in our 2016 results. However, unlike 2016 where many of these same companies focused on reducing cost as a primary objective, respondents this year were almost equally focused on increasing customer service or reducing costs—31.3% and 30.9%, respectively,” says Logistics Management.

The Structure of Service

A strong structure is becoming even more important than it has been in the past. Part of the focus for this years study is the relationship between strategy and structure. Simply put, if a company’s strategy aligns with its objectives, then the structure of the company will naturally develop in a way that makes those goals achievable. While this seems straightforward enough, there is a surprising gap between strategic focus and organizational structure for many companies.

Companies that reported a cost leadership focus strongly agreed that transportation is strategically important to them

“For example, companies that reported a cost leadership focus strongly agreed that transportation is strategically important to them. However, there is not this same level of strong agreement for elements that would provide the supporting organizational structure, such as working together with transportation service providers to be successful or spending time with those providers to learn more about various aspects of their business,” LM explains.

Companies with a focus on customer service, however, have a strategy that better aligns with a transportation oriented structure. So why would a company that’s focused on customer service have a better transportation network than a company that is more dedicated to a cost leadership strategy? Because in the now digitized world of transportation, both transportation and speed of service are goals that directly align with customer service. This means that by focusing on customer service, a company can naturally set itself up to have a more efficient and successful supply chain.

The Impact of Technology

Cost is, of course, another important aspect of running a successful business. When developing a successful cost strategy, it’s crucial to understand the tradeoffs between cost and service. Sacrificing good service for the sake of cutting costs is just as bad, if not worse, than overpaying for subpar service. Additionally, the speed of service becomes even more important when it comes to the digital economy. Companies as well as their transportation service providers “must be able to quantify the cost/value of increasing service levels.”

“Understanding transportation pricing should rely heavily on data science,” says Tommy Barnes, a sponsor contributor. “Currently, there are a lot of decisions being made without a firm grasp and understanding of how they will affect transportation costs—both in the short-term and long-term.”

While we can certainly agree with that, Barnes also believes that most transportation providers don’t have the necessary technology in place to accurately determine the cost of delivering services to their customers.

“Without that, they can’t accurately convey the value associated with increasing service levels or capabilities, leaving their customers to make decisions on a commodity price basis only,” Barnes said.

Having the “right technology” in place is simply a matter of having the right Transportation Management System (TMS) in place.

Yet having the “right technology” in place is simply a matter of having the right Transportation Management System (TMS) in place. The transportation industry, as a whole, are embracing and utilizing a TMS and even those that don’t, can have access to a world-class TMS for free!

Improving Data Shows the Real Strength of Trucking

There is an interesting correlation between the success of the survey and the data technologies that are utilized as more companies start relying on digitized services. As more manufacturers and companies go digital, the ease of gathering information increases, which allows the survey to get a better feeling for what’s going on in all parts of the industry.

A company must have real-time visibility into the entire lifecycle of their freight—all the way from quote-to-invoice

The report credits this improvement as a direct result of adopting modern automation and visibility tools. “To compete in a digital economy, a company must have real-time visibility into the entire lifecycle of their freight—all the way from quote-to-invoice—in order to manage exceptions, and even prevent errors from happening altogether.”

“The most efficient way to achieve this is through a multimodal, multiservice connectivity platform, a single source that views and analyzes all inventory and transportation positions,” he added.

While new data does reveal a larger portion of the industry, it also highlights some of the troubled areas. Capacity in the LTL sector is beginning to tighten, owing to a lower availability of equipment. Additionally, we’re seeing a growth in turndown rates, which usually bodes ill for the industry.

“All of this is happening at a time when we’re also seeing some interesting changes in the transportation spend by mode. There was a sizeable increase in spend for private fleet/dedicated (23.8% in 2017 versus 20.8% in 2016). This was the largest shift in transportation modal spend YOY. LTL remained essentially unchanged despite healthy rate increases during the past 12 months. Surprisingly, TL showed a 2.1% increase in its share of the transportation budget despite significant pressure to reduce prices as capacity outpaced demand,” says TM.

All of this to say that despite the troubles the trucking industry has been facing, between new regulations, bouncing freight rates, and weak demand, the trucking industry is still going strong. In fact, trucking remains the favorite mode of transportation for the United States.

Embracing the Change

Fortune often favors the bold, and it will be the bold that emerge victorious in the changing market place. For companies who are still taking their first tentative steps to technology and digitization, embracing this new methodology sooner rather than later will pay off in the long run. Fortunately, trailblazing and pioneering isn’t necessary, especially when it comes to strengthening logistics and your supply chain. Find out how BlueGrace can help your company run more efficiently and let us help you take those first steps into the new market landscape.