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What is Transportation Management Workflow and How Does It Work

Transportation Management Workflow may be defined as a supply chain workflow that connects and links the various parties involved along the chain from, for example, the seller’s warehouse to the buyer’s warehouse. A professional and effective logistics services provider needs to have an efficient transportation management workflow which follows a logical sequence and has the most effective operational procedures. 

One of the primary requirements would be to operate an effective TMS or Transportation Management System. 

One of the primary requirements would be to operate an effective TMS or Transportation Management System.  The TMS used should be capable of handling various aspects of transport management including needs assessment, effective analysis, integration and management in addition to providing you visibility on inbound products, receiving, storing and distribution. An effective TMS will provide comprehensive data analysis on the current shipping costs and processes which offers you an opportunity to compare your costs and processes versus what is available in the market. 

These analyses can help you optimize your supply chain process and also provide overall cost reduction. Your TMS must also be capable of handling pick and pack operations, product consolidation, replenishment and also final distribution and delivery to the receiver. 

A well designed and effective TMS is of paramount importance in:
  • Reducing freight costs
  • Automating the routing and other internal processes
  • Consolidation
  • Freight audit
  • Improving visibility
  • Tracking costs and delivery

Using your transportation management workflow, you can analyze important business metrics such as class and weight breaks, shipment density heat maps, cost/ton and cost/mile metrics, carrier utilization reports, DC optimization results, on-time performance. 

An effective transportation management workflow will also be able to make recommendations on ways of reducing costs, identifying and controlling the costs per client which will also uncover inefficiencies, if any, in your business model. For example, you may be using antiquated routing methods with your current service providers that need some modernization in order to provide you with a more cost-efficient transportation management program. By conducting engineering reviews into your customer’s data, you will be able to identify inefficiencies within the existing strategy and adopt a more dynamic carrier routing which can result in significant cost savings and reduction in transit time. 

The transportation management workflow must always be evolving as trade is dynamic and there must be constant workflow audits along the various silos within the supply chain.

Tracking and tracing is an essential and vital part of the transportation management workflow

Tracking and tracing is an essential and vital part of the transportation management workflow and the TMS used should be suitably equipped to handle this vital component in the flow. 

While everyone likes to handle their own business especially if you are in the transportation business, sometimes it may just be more cost effective to outsource the transportation portion of the whole supply chain workflow. One needs to do extensive and thorough data analysis of all current costs within the transportation and logistics silos. Such analysis will allow you the opportunity to find ways to save money for your customers but also provide efficiency in operations. An efficient way to reduce costs would also be to negotiate accessorial charges because the various carriers may have different container sizes and types that they use for the transportation.  

You can also use the TMS to plan warehouse spatial planning as your business may need to accommodate various sizes and weights of cargoes arriving in LTL or FTL modes. Using the TMS effectively will also assist in reducing the truck loading and turn around times which in turn will reduce the warehouse overheads in terms of staff overtime, etc. It may also be used to consolidate the booking processes which in turn will result in a consolidated billing process,  reducing the overall time spent doing this activity manually by auditing, reviewing, paying and collecting each invoice. 

History is the best teacher

History is the best teacher they say and in line with this, one also needs to pay special attention to historical freight data. You can analyze the performance levels of the various carriers used, achieve cost savings, and have an edge when it comes to future rate negotiations. 

Conclusion

When effectively used TMS can assist customers to gain efficiencies in improving their service offerings while also allowing them to create scalability in their business processes. Customers, especially shippers, are always looking for ways to improve service delivery and efficiency while limiting the costs. By efficiently managing the transportation management workflow, shippers can address costly challenges like rate fluctuations, hidden charges, track and trace, visibility, etc. From both a functional and cost perspective, effective management of the transportation management workflow provides value to the customer. 

BlueGrace’s Proprietary Technology

Our technology is designed to put the power of easy supply chain management and optimization back in your hands. BlueShip® offers cutting-edge tools for strong reliability and quick performance. Our customers are especially impressed with the user experience, which is completely customizable and has real-time updates, giving them a single source tool for tracking, addressing, and product listing. To see a demo and speak to one of our BlueShip experts, fill out the form below or call us at 800.MY.SHIPPING.

A Growing Need for 3PLs

It’s been a rough ride for over-the-road freight transportation over the past few years. Higher levels of government regulations have created a strain for drivers including the Hours of Service and the Electronic Logging Device mandates. These both came at a time that trucking companies were struggling with the pre-existing issue with a severe shortage of drivers. With the median age of drivers approaching retirement age, the condition will likely get worse before it gets better. Additionally, there have been huge fluctuations in both spot rates and demand over the years which have left carriers in a rather precarious situation.  

Despite the difficulties, there is good news on the horizon. Spot market rates, according to DAT and Truckstop.com, have risen upwards of 20 to 35 percent and contract rates have climbed by an average of 8 percent, year-over-year.  

This is good news for carriers, but managing the influx of work could require some extra help from intermediaries and 3PLs. Already, the conversations are beginning about solutions for the generational workforce as well as the adaptation to the increasing levels of disruptive technology hitting the markets.  

Higher Brokerage Margins 

Last year, 3PLs made due with fairly low margins, about 10 to 15 percent for freight transactions. Mostly as a result of vying for the top spot as a low-cost option for shippers who were looking for a truck on the cheap without using a service in the first place.  

Now, in 2018, with capacity tightening, shippers are making a return to 3PLs which will cause third party margins to increase to as much as 15 to 20 percent.

Because of the availability of capacity in 2016 and the first half of 2017, most shippers were able to obtain reasonable rates with carriers, which means that 3PLs had to provide an array of other services to set themselves apart from the competition. Now, in 2018, with capacity tightening, shippers are making a return to 3PLs which will cause third party margins to increase to as much as 15 to 20 percent. Carriers are hoping this will result in a sustainable relationship with 3PLs.

A Spike in Demand is on the Horizon 

Freight demand was unusually high between January and February, with a slight slow down through March. Given that these volumes are much higher than they were over the same period from last year, it’s another sign pointing towards the growing health of the transportation industry.  

If shippers want to keep up with demand, they’re going to have to change the way they do business.  

While this is undoubtedly a good start to the year, produce season, April through July, has kicked off, which means an even bigger spike in demand as produce season will give way to other peak consumer seasons including the Holiday season. Considering that all of this is outside the continual rapid growth of eCommerce markets, 2018 is going to be a busy year, to say the least. If shippers want to keep up with demand, they’re going to have to change the way they do business.  

Sensing the growing demand, many trucking companies are beginning to double up on their orders for new trucks. “Trucking companies ordered 35,600 trucks in May, more than double the orders from the same month a year ago, according to preliminary figures by ACT Research. That leaves manufacturers with an order backlog of more than 200,000 trucks, or 8.4 months of production,” according to an article from WSJ.  

“This is an astonishing rate of order placement,” said Kenny Vieth, president of the Columbus, Ind.-based ACT. “What’s facilitating it is that truckers are absolutely crushing it on freight rates and profitability right now.”  

Shippers might Start Looking to 3PLs for Visibility 

According to a report released by TIA working with Project44 and 10-4 Systems, 3PLs can, in fact, offer the level of visibility that shippers are looking for despite contrary beliefs.  

“Significant advances in visibility technologies have created a wide range of perceptions and expectations among shippers, including some that are inaccurate. 3PLs in this report identified a complicated web of factors that affect those perceptions and expectations, such as the demands of data aggregation, the need for more education, and the accelerated pace of change that affects 3PL and shipper alike,” the report says.  

Over the past year, the importance and need for visibility have only increased as suppliers are dealing with ever-increasing customer expectations and delivery standards

The TIA hopes that their report will highlight 3PLs that have a product or service offering that will provide the necessary information to shippers regarding their freight. With each passing year, the number of shippers that use 3PL services to keep them updated on their freight during the transportation cycle is increasing. Over the past year, the importance and need for visibility have only increased as suppliers are dealing with ever-increasing customer expectations and delivery standards. Walmarts OTIF (On Time: In Full) policy is a perfect example of this, which can punish shippers for not adhering to a strict delivery schedule.  

Data and Tech will Pave the Way 

It’s more than just the growth of demand that is making 3PLs a tempting partner for shippers. With the influx of big data, analytics, blockchain technologies, and so many more innovations, attempting to keep pace can be difficult. As demand grows and capacity tightens, shippers and carriers alike need to be smarter about how they operate if they want to stay competitive in today’s marketplace. 

As the industry continues to change, it’s likely that we’ll only see 3PLs continue to grow in popularity.

A Better Way of Doing Business

At BlueGrace, we take your current freight data and get an inside look at what your team may be missing. Our carrier procurement strategists will help you meet tight deadlines, optimize your freight expense, and ultimately, find peace of mind. Fill out the form below to find out more about how partnering with BlueGrace can create more visibility and opportunities to simplify, overall helping you find a better way to do business.

Chicago — not just a hub, a high-tech logistics magnet

“No one’s coming to save us,” Bobby Harris, president and CEO of BlueGrace Logistics, tells shippers. He’s talking about the tight-capacity, high-priced, surface transportation market, which he expects will continue until late 2019. One BlueGrace solution — it is going to Chicago to hire help. (Above: Chicago, with Lake Michigan.) Photo credit: Shutterstock.com.

William B. Cassidy, Senior Editor | Jun 07, 2018

Chicago draws logistics business like Hollywood draws actors, or a lamp draws moths. The city’s importance as a logistics hub predates even Mrs. O’Leary’s cow, blamed, rightly or wrongly, for starting the fire of 1871.

As the United States and its people moved west, Chicago became the crux in America’s railroad backbone. Today, Chicago still is the most important rail center in North America, but it’s also a high-tech logistics hothouse.

“There’s just such a surplus of talent there, at a time when we’re looking for a lot of talent,” Bobby Harris, president and CEO of BlueGrace Logistics, said shortly after BlueGrace opened an office in downtown Chicago in May.

“The market we’re seeing now will be around for quite some time. We need to add a lot of capacity and a lot of professionals,” he said. Chicago “is a rich source of talent and resources, whether it’s truckload capacity or sales reps.”

Third-party logistics providers (3PLs) such as BlueGrace will need resources to guide shippers through the tightest, costliest freight market since the early 2000s. Harris’s advice to shippers: “Whatever you think you’re doing really well, think another step.”

At this point, “everyone knows capacity is tight,” Harris said in an interview. “The question is how long will it be this way? My belief is that it’s going to be a tight market, in truckload and less-than-truckload [LTL], into late 2019.”

Chicago — a booming logistics sector since mid-2000s

Since the mid-2000s, Chicago has experienced a logistics explosion, with non-asset, 3PL, and technology companies large and small opening shop and tapping a young, tech-savvy workforce.

Coyote Logistics, now part of UPS, and Echo Global Logistics were both founded in 2006 and now are billion-dollar-plus 3PLs. Along with several other Chicago 3PLs, they are the original third-party logistics “disruptors.”

Tampa-based BlueGrace is part of the tech-based logistics community that has grown rapidly over the past 10 years. The 3PL has been on the Inc. 5000 list of fastest-growing firms five times, including last year, ranked at 3,744.

Harris founded BlueGrace as a technology firm in 2007. Previously, he was a franchisee with freight forwarder United Shipping Solutions and worked at LTL trucking companies Southeastern Freight Lines and Yellow Transportation.

In 2012, BlueGrace ranked 20th on the Inc. 5000 list, with a three-year growth rate exceeding 7,000 percent. Last year, Bluegrace grew at a three-year rate of 79 percent, with $188.1 million in revenue in 2016, according to Inc.

That year, Bluegrace got a $255 million infusion of cash from private equity firm Warburg Pincus. The investment helped the 3PL expand in its core LTL trucking market and buy back franchised BlueGrace operations.

“We brought back virtually most of our franchises with the exception of a few,” Harris said. “We’re 95 percent direct-owned now.” In Chicago, BlueGrace’s new office is in the Chicago Board of Trade Building, a landmark skyscraper.

Eighty new hires will staff the office, which opens July 9. “We expect to make continuous investment [in the office] and we’re bullish on it. There’s a reason some of the biggest and most successful logistics firms are in Chicago.”

One reason is some of the biggest and most successful users of logistics services are there too. McDonald’s this Monday opened a new $250 million, 550,000-square-foot headquarters building in Chicago’s West Loop.

Online grocer Peapod on Tuesday opened its new headquarters at 300 S. Riverside Plaza in the West Loop, next to the Chicago River, relocating all of its corporate employees from the northern suburb of Skokie, Illinois.

‘Silicon Prairie’

Some 3PLs have made similar leaps. Several years ago, LoadDelivered Logistics relocated from North Grove, Illinois, to downtown Chicago. LoadDelivered founder Robert Nathan called the area “Silicon Prairie.”

Facebook and Google both plan to add more than 100,000 square feet to their Chicago offices and hundreds of workers, according to Built in Chicago, an online community for technology entrepreneurs, and the Chicago Tribune.

The tech giants compete with logistics companies for the same base of young, educated, technology workers. In Chicago, “We’ll have new hires out of college, and we’ll get supply chain professionals with experience,” said Harris.

They’ll need that experience, he suggested, in the year to come.

Harris foresees “continual tightening” of surface transportation capacity. “We’re entering produce season, we’re looking at hurricane season. We don’t see anything that’s going to relieve capacity in the next calendar year.”

He pointed to the Institute for Supply Management’s monthly indices, which showed the US economy expanding both in services and manufacturing in May. The good news is “we’re not finding the monster under the bed.”

Shippers need to put finding capacity “up on the top,” Harris said. “We’re getting a lot of business from people who just can’t get what they need and they’re worried about how it will look over the summer and next winter.”

“No one’s coming to save us,” he said. “We’re going to have to deal with this market for a long time. More drivers, that’s not going to happen, and automated trucks are way too far in the future in this time frame.”

Even so, for 3PLs and carriers, “there’s a lot of opportunity,” he said. “The very good firms will do exceptionally well, smaller firms with fewer resources not as much.” The question for shippers, he said, is “how to optimize what we do.”

Copyright © by The Journal Of Commerce. All rights reserved. No part of this document or the related files may be reproduced or transmitted in any form, by any means (electronic, photocopying, recording, or otherwise) without the prior written permission of the publisher.

Ready to apply? Visit https://mybluegrace.com/careers/working-at-bluegrace/ to check out all available positions nationwide.

Lucrative Futures For Logistics Specialists

While Supply Chain Manager doesn’t typically make the top ten list of answers to “what do you want to be when you grow up” there is something to be said for positions in the logistics industry. Especially the salary. And when it comes to deciding on a career path, a heavy paycheck can go a long way towards attracting new talent.

According to the APICS’s premier annual survey, there is a very bright future for people working in the supply chain industry with both increases in pay as well as high levels of job satisfaction across the profession.

The survey revealed that in 2017, the average salary for supply chain professionals was $85,210. 90 percent of those surveyed said their raises were at least 3 percent. What’s more is that nearly all of the respondents said they were very happy with their professions and likely to stay with the supply chain industry.

“The data revealed in this report show that supply chain careers represent a fulfilling, dynamic and rewarding long-term career choice for professionals,” said APICS CEO Abe Eshkenazi, CSCP, CPA, CAE.

We foresee that this success will continue as supply chain professionals continue to become a more integral part of the overall business strategy.

“We’re excited to see that our members are well-compensated and continuing to advance in their careers. We foresee that this success will continue as supply chain professionals continue to become a more integral part of the overall business strategy,” Eshkenazi added.

The Path to Success: Education

Education plays a vital role in the salaries of supply chain professionals.

One of the biggest takeaways from the survey is that education plays a vital role in the salaries of supply chain professionals. According to the survey, even so much as one certification could lead to a 19 percent increase in pay over peers without any certifications. Beyond that, having 2 or 3 certifications means a pay increase of 39 percent and 50 percent, respectively.

Those respondents who had earned an APICS certification reported a median salary that was 27 percent higher than those without any certifications. Additionally the education, unsurprisingly, play a part in continuing the career. Even with the same level of tenure, the results of the survey show that more education in the field results in better pay and more chances for advancement.

A Need For Talent 

The pay alone makes the supply chain industry an appealing field for those who are deciding on their career path. Given the high levels of job satisfaction, an average of 8.4 out of 10 according to survey responses, it’s likely that we’ll see even more graduates coming out with degrees related to logistics and supply chain management.  

The industry needs new talents, given the rate that the supply chain is growing and changing.  

Which is a very good thing, as the industry needs new talents, given the rate that the supply chain is growing and changing. While tenure is still essential, experience trumps many other attributes regardless of the industry, there’s still a noticeable difference in pay for those with a degree in supply chain matters. Graduates with less than one year of experience are seeing a slightly higher level of pay than those with 1-3 years of experience. While this might be a move to help entice new people into the industry, it’s still an interesting side note.  

Those willing to take on the responsibility of a leadership role can expect even more jump in pay grade. Supervising a group of at least 50 individuals has reported a base salary that is 82 percent higher than those who do not manage. Even managing as few as 1 to 4 people will see a 13 percent increase.  

A Promising Future  

Given the levels of technological advancement that many industries are undergoing at this time, it’s important to consider the future of the supply chain industry as well as its longevity. Many jobs and careers are on the verge of becoming automated. While this does much for their respective industries, it does make deciding what career path to take a little more difficult. The supply chain and logistics sectors are prime examples of this technological revolution, with much of the industry being automated and digitized.  

There will always be a need for a human element within the industry, perhaps even more so with the deluge of automated processes being added on a near-daily basis.

Yet even with these changes being made, there will always be a need for a human element within the industry, perhaps even more so with the deluge of automated processes being added on a near-daily basis. Certified talent with a more up-to-date education will be vital for the industry which might be part of the reason why so many companies are upping the ante with higher pay, student loan assistance, and other incentives.  

Do You Want To Advance Your Career In Logistics?  

At BlueGrace, we’re growing at an impressive rate. We’re looking for logistics professionals in most of our offices across the country. If you would like to advance your current logistics career or start a new career in this fast growing industry, click the link below to access our list of available positions:

Careers

The Unique Needs of the Consumer Goods Sector

Almost everything we touch or consume or use in society is a consumer good. Bicycles, refrigerators, jewelry, clothing, etc. Consumer goods are products bought for and used by consumers, rather than by manufacturers for making other goods. The sale of consumer items is big business. Consumer spending represents 69 percent of the U.S. economy. Two-thirds of that figure is on services (such as housing and healthcare). However, a full one-quarter is spent on non-durable goods like clothing and groceries with the remaining portion on durable goods, like cars and appliances.  

The National Retail Federation estimates retail industry sales will grow between 3.8 and 4.4 percent this year, buoyed by economic growth. 

Deloitte’s 2018 Consumer Products Industry Outlook Report reports that “the US economy is likely to continue to grow at a moderate 2.0–2.5 percent rate into 2018. A key source of strength is consumers, who have benefitted from a strong labor market and rising incomes. Unemployment is at a record low of 4.2 percent, with an average of about 148,000 jobs added every month. Real disposable personal income is up, albeit slowly, by 1.8 percent in 2017, and is likely to pick up momentum next year, rising by more than 2.0 percent.” 

Unique Challenges of the Consumer Good Sector 

The transport of consumer goods presents unique logistical challenges. Non-durables must be transported quickly – and frequently. Fast-moving consumer goods (perishables, trendy items, items linked to promotions and product rollouts) are subject to certain operational constraints – some of which are controllable and some of which are not (highly variable outbound logistics).  

Customers control the choices and the buying process.

Durables, along with non-durables, are affected by the extra pressures of the “New Customer”  – a customer that is more aware, more demanding and who holds higher expectations than we have ever seen before. These expectations relate to the availability of products (on the shelf, i.e., no out of stocks) and timely, free, traceable delivery (for home shipment). Customers control the choices and the buying process.

A well-developed digital presence across platforms and channels – consumer-centric, smart-phone focused –  is what will drive future sales.  

Shopping patterns and distribution networks are changing. Some customers go to bricks and mortars stores to do their consumer research, then order online from the same store or rival. Others make their purchase in-store after engaging in online comparison shipping. In-store purchasing remains strong, but there is more choice for the consumer. A twofold presence for retailers (in-store and online) is becoming mandatory. A new trend is for stores to partially function as fulfillment centers for online orders. A well-developed digital presence across platforms and channels – consumer-centric, smart-phone focused –  is what will drive future sales.  

Where 3PLs Come In 

Many larger consumer goods firms have historically relied upon in-house logistics. Now they are turning to third party-logistics providers (3PLs) in droves, joining the ranks of smaller brands of consumer goods that do not have the same in-house distribution capabilities and are more familiar with outsourced relationships. Ninety percent of Fortune 500 companies operating in the US sought out help from a third party logistics provider in 2017 (up from 46% in 2001). 

Because 3PLs are nimble, they are able to juggle the B2C needs of the new world of consumer goods logistics well. They are uniquely suited to help firms cope with the rising costs of freight.

Unique advantages of 3PLS in the field include: 

  1. Consolidation – combining loads from closely located suppliers to keep logistics costs down.
  2. A network of resources – such as warehousing spaces and flexible transportation fleets. 
  3. Economies of scale – derived from an increase in handled items (leading to better productivity). 
  4. Technology – a robust proprietary software that can integrate complex supply chain ecosystems in a manner comparable to a leading enterprise.

BlueGrace uses proprietary technology to enable you to proactively identify opportunities to alleviate costs and optimize your supply chain. Fill out the form below or call us today to see how we can help simplify your distribution needs! 

Accelerating Business Growth And Lowering Cost With Data Analytics

Too many companies are experiencing transportation and freight expenses as one of their top three costs. Smaller companies feel the pinch the most. They typically incur greater logistics costs than medium and large sized companies, as do companies that sell lower product value goods. In a recent survey, 32% of online retailers expected logistics and delivery to be their biggest cost this year. The expense of moving products or assets to different destinations should not be the leading cost in any business, if possible. (See How Does Freight and Transportation Fit into your Budget? 

What’s behind the dramatic rise in transportation costs in nearly every sector? There are simply not enough drivers on the road to keep up with demand.  

Truck Capacity Crunch 

The first explanation for the rise in transportation costs is the truck capacity crunch.

The first explanation for the rise in transportation costs is the truck capacity crunch. See “Rising Costs and Lower Capacity in the Domestic Truckload Market.” There are simply not enough drivers on the road to keep up with demand. “Surging transportation demand is spurring trucking companies to charge as much as 30 percent more for long-distance routes compared with prices a year ago, and they’re hard pressed to add capacity because of a long-standing shortage of drivers,” explains Thomas Black, in Bloomberg’s “There Aren’t Enough Truckers, and That’s Pinching U.S. Profits.” Tyson Foods Inc anticipates paying $200 million more for freight in 2018 from the previous year. Kellogg Co’s logistics costs are expected to rise by nearly 10 percent. 

Chief Executive Jim Snee of Hormel Foods, the maker of Skippy peanut butter and SPAM, says, “We don’t believe we’re going to recoup all of our freight cost increases for the balance of the year.” He informed Reuters that the company’s operating margin sank to 13.2 percent, from 15.6 percent due to rising costs – freight among them – in the most recent quarter. 

Stringent Demands of the ELD Mandate 

The second reason is the new ELD (Electronic Logging Devices) Mandate which entered into force on December 18, 2017.  Drivers are now driving less, in keeping with the new regulations. Fewer drivers on the road at any given time due to the ELD Mandate is equivalent to taking 200 to 300,000 or so trucks off the market, according to a podcast episode by Freight Savings Tips.

Truck Driver Wage Increase

With fewer people getting licensed to become truck drivers, and older drivers retiring (see “Attracting the Next Generation of Truckers”), it will be inevitable that wages will need to go up to attract much-needed drivers. To cover the cost of truck driver wage increases, truckload rates will inevitably rise. 

Fuel Price Hikes 

The rise in fuel prices is especially hard-hitting for companies as fuel represents a significant portion of freight spends – often appearing as a surcharge on carrier invoices or embedded in line-haul rates. Fuel, according to the Harvard Business Review, is often the “largest inadequately monitored part of a company’s cost structure.” 

Tom Kloza, global head of energy analysis for Oil Price Information Service calls this season “the most expensive driving season since 2014.”  

Congestion In Cities 

With increased traffic volumes and customer expectations on delivery times, the pressure to perform – quickly, and in congested parts of the city (i.e., tricky navigation) is very real. Consumer changes and complicated last-mile delivery obligations require money which must then be offset elsewhere. 

The main solution – and greatest hope for companies engaged in shipping activity –  is data analytics.

What To Do: It’s All about Data Analytics 

The main solution – and greatest hope for companies engaged in shipping activity–  is data analytics. Data analytics lessen the cost of bringing products to retailers or customers by uncovering new possibilities.  

Transportation spending covers many dimensions. Therefore, there are many opportunities to control the spend. These solutions come in the form of reconsidering warehouse processes, leveraging IT systems, revising package and product designs to alleviate excess weight and increase shipment density, or “nearshoring” (reducing the number of miles shipments travel). 

Bringing in the Experts

Companies who have relied on BlueGrace’s tried-and-true data analytics have recouped losses from mistakes they have made in the past. Consider the consumer packaged good company that underwent BlueGrace data analysis to determine what the “true cost” of its orders were (using information from historical orders) when freight cost was allocated.

The company executives were able to “drill down and allocate a freight cost to not only the customer level but the customer location, customer location type (Direct to Store or Distribution Center) and even down to the SKU level.

The company executives were able to “drill down and allocate a freight cost to not only the customer level but the customer location, customer location type (Direct to Store or Distribution Center) and even down to the SKU level. Since freight cost was not passed through to the client, this would either show a net margin loss on certain orders or opportunities to reduce the freight cost allocation on others to become more competitive. The result highlighted regions that were more costly to ship to, products that did not have enough margin potential to consider shipping unless they met a specific minimum requirement and insight into regions of the country that would benefit from an additional warehouse location.” 

With BlueGrace’ specialized business intelligence, processes become clearer. Transportation costs are curbed relative to sales and overall budget. Ready to find your own clarity today? Feel savings relief by taking the first step. Watch the video on our proprietary game-changing data service here and talk to an expert today. Fill out the form below or call 800.MY.SHIPPING (697-4477) to be connected to a Transportation Management Expert. 

Survey Says: Visibility is the Main Goal

Digital supply chains are nothing new as far as the headlines are concerned. There is a lot of promise and potential for the new technology in terms of efficiency and easier adaptation to other advancements and solutions. Yet even with the knowledge of the many benefits associated with digital supply networks (DSN), many companies are only now beginning to embrace it.  

According to information from a new study, there is still a disconnect between the opinion of the digital supply chain and the actual implementation of it.  

The survey conducted by Deloitte and MAPI, included more than 200 different manufacturing organizations. They found that a little over half of the respondents believe that their investment and adoption of DSN or a digital supply chain solution maturity level is ‘above average’ when compared to their competitors. Yet of those respondents only 28 percent have actually started to implement their solutions.  

Visibility is the Main Goal 

Transparency represents one of the biggest potentials for efficiency gain in the industry.

Above all else, the survey shows the main reason why manufacturers are looking into a digital supply network; end to end transparency. Transparency represents one of the biggest potentials for efficiency gain in the industry. The survey also shows that of the respondents, only 6 percent have a process in place where every member of the organization can see everyone else’s data.   

“Stephen Laaper, principal, Deloitte Consulting LLP and co-author of the study, said: While enthusiasm is high and manufacturers realize the benefits of Digital Supply Networks, many companies struggle to identify the right technology landscape which will provide the most value when they are approaching a digital shift,” according to an article from The Manufacturer 

“As a result, many hold off with key aspects of their transformation, which in turn puts their transformation at too slow a place to avoid disruption,” Mr Laaper added. 

Understand the Impact and Value of DSNs 

Many industry executives believe that DSNs offer several advantages over the traditional, linear, supply chain but they don’t believe that implementation of this technology will have any significant or ‘game-changing’ impact. 56 percent of the respondents said that they believe that a digital supply chain would provide significant benefit to their company.  

While visibility is the main goal of DSN implementation, speed is another factory that manufacturers are interested in.

While visibility is the main goal of DSN implementation, speed is another factory that manufacturers are interested in. Over half of the respondents, 52 percent, cited a dramatic reduction in time needed to make strategic decisions as their top reason for implementation. 43 percent of respondents said they are looking for an optimization and efficiency boost. 

Digital supply chains and DSNs also offer an array of financial benefits that are of interest to manufacturers including but not limited to, increased sales efficiency, lower operating costs, and better pricing and margins.   

Challenges for Manufacturers 

Benefits of DNS are a draw for manufacturers, but implementation might be easier said than done. Talent in the industry will present a challenge for DNS implementation, both in finding new talent capable of working with the technology and training existing employees to work with it. This represents the top challenge for 30 percent of the survey respondents.  

Change, believe it or not, is another fairly substantial obstacle towards implementing digital solutions. For an industry that has remained more or less the same over the past several decades, over a third of those that responded (37 percent) said that overcoming that resistance to change would be the greatest challenge to a successful DNS implementation.  

All companies operate differently, thus their DSN implementations carry unique challenges based on the existing infrastructure, talent base, culture and technological requirements.

“John Miller, council director at MAPI, said: There is no one way to deploy a DSN. All companies operate differently, thus their DSN implementations carry unique challenges based on the existing infrastructure, talent base, culture and technological requirements.” 

As with any digitally based technology, cybersecurity will always be a concern, especially in the wake of the DDOS attacks and cyber virus attacks that hit major shipping industries last year. A fifth of the respondents said that data security risks are the reason they are reluctant to provide information to outside suppliers, which is crucial for many DNS systems. While blockchain technology might help to assuage these concerns, the technology is still too new for many manufacturers to consider at this stage.  

The Road Ahead 

There are a number of obstacles on the road for an industry-wide embrace of a digital supply chain. While some companies are starting to get their feet wet, there are many that are still hesitant to take the plunge. The survey shows that many executives can see the benefits of a DNS that can improve their business as a whole but are still nervous about the new technology.  

There is a cautionary tale to be told in this, according to MAPI’s John Miller. “Companies that are too conservative in their approach may wait too long before finally implementing initiatives that are too large and complex,” Miller said.  

“In the end, these companies risk being late to the game and implementing solutions whose value is hard to measure because of either the time it takes to show an improvement or the overall scale of the implementation.” 

The industry is changing, there’s no doubt about. The waves of disruptive technology are not only coming, but they are starting to pick up speed with how quickly they are devised, created, implemented, and revised.

The industry is changing, there’s no doubt about. The waves of disruptive technology are not only coming, but they are starting to pick up speed with how quickly they are devised, created, implemented, and revised. This is a welcome breath of fresh air for the industry, that has largely remained unchanged throughout the decades. Yet, while we can see the change as a good thing indeed, adapting to those changes will ultimately be one of the most difficult challenges for industry players. 

Determining which path to take will be an undertaking for sure, but one that has a high payoff in the end.

Getting a Head Start in the Tech Race

Companies that fail to embrace this new digital era will find themselves outpaced and outdated before too long, while companies that take the initiative now will have a head start in the tech race to come. BlueGrace Logistics offers complete, customized transportation management solutions that provide clients with the bandwidth to create transparency, operate efficiently, and drive direct cost reductions. For more information on how we can help give you the visibility you need to gain efficiency, feel free to contact us using the form below: 

BlueGrace Logistics Opening Office In Chicago And Adding 80 Jobs

FOR IMMEDIATE RELEASE

MAY 14, 2018

 CONTACT:

Michelle Damico michelle@michelledamico.com 312.423.6627

BLUEGRACE LOGISTICS OPENING OFFICE IN CHICAGO AND ADDING 80 JOBS

Access to Talent and City’s Status as Global Transportation Hub Key Drivers in Innovative Logistics Company’s Decision to Locate in Chicago

CHICAGO,ILLINOIS — Mayor Rahm Emanuel today joined BlueGrace Logistics, a nationwide third-party logistics (3PL) provider, to announce the company is opening an office in downtown Chicago. BlueGrace plans to add 80 jobs at its new location in the iconic Chicago Board of Trade Building. The new office will open July 9, 2018 and support the continued strong growth BlueGrace has accomplished since its launch nine years ago.

“Innovative businesses choose to grow and invest in Chicago because they recognize the unparalleled strength of the city’s talent and transportation networks,” Mayor Emanuel said. “BlueGrace Logistics is a welcome addition to the city’s innovation ecosystem and I look forward to watching them thrive in their new home in the city of Chicago.”

“The unique layout of the existing office fits the BlueGrace culture of high energy and pursuing outrageous goals.” said Bobby Harris, President and CEO. “The Midwest area is rich with young, college-educated talent, and Chicago is already an elite spot for the logistics industry. The proximity of public transportation and all of the other amenities of downtown Chicago alongside this location made this an easy and logical choice for our business growth strategy to recruit, hire, and train the best and brightest young talent available.”

Mark Ford, COO of BlueGrace Logistics, who will manage the employees in the downtown Chicago office, commented: “As complexity increases, more companies are turning to 3PL’s for their industry expertise and ability to provide access to many different carriers, routes, and modes of transport at competitive prices. To stay competitive, 3PL providers will continue to evolve, and innovation and technology will play a key part in their success. BlueGrace is exploding with growth, and Chicago is the epicenter of the 3PL community, so it is only natural that we significantly increase our investment in human resources in this city and make a long-term commitment to the area.”

BlueGrace plans on hiring 80 new employees to fill the Chicago office in the next 12 months. These sales professionals will support the company’s operations nationwide. The company is headquartered in Tampa, Florida and has 10 regional offices across the United States.

About BlueGrace Logistics:

Founded in 2009, BlueGrace Logistics is one of the largest third-party logistics (3PL) providers in the United States.  With over 500 employees and working with over 10,000 customers to provide successful shipping solutions, the company has achieved explosive growth in its nearly 10-year operating history.  Backed by a $255 million investment by private equity firm Warburg Pincus, the company operates 11 locations nationwide, and its headquarters are in the sunny Tampa Bay area of Florida.

Mayor Rahm Emanuel
Bobby Harris, President and CEO

A Bright Future for Intelligent Logistics

The transportation and logistics industries are perhaps one of the most vital industries in the United States, if not the entire world. On average, trucks haul approximately 70 percent of all consumer goods across the country, and that number is only expected to grow as the global economy continues to grow and change. However, while it is the most vital of all industries, it has also remained the most stagnant, with very little about the industry changing over the past several decades.

The potential for these digital changes is immense, allowing companies to work smarter by lowering operation costs while boosting efficiency.

Yet, we’re beginning to see what can be described as an age of enlightenment for the transportation industry, a digital renaissance. Something in which logistics planners and trucking fleet owners alike are beginning to dive into. These changes are covering everything from ridesharing, “smart” logistics, and even automated vehicles. The potential for these digital changes is immense, allowing companies to work smarter by lowering operation costs while boosting efficiency. Even going so far as increase environmental sustainability as truckers, planners, and shippers all learn to connect on a broader level.

The Growing Web of Interconnection 

In short, the digital age is built on the concept that just about anything is possible, including a sort of omniscience that is vital to running a highly efficient supply chain.  

One of the biggest advantages of this digital age is how interconnected everything is. The Internet of Things (IoT) is providing more data and more accessibility to that data than ever before. New software systems are able to track where freight is during every stage of its transportation and the condition of it during its trip. 3PLs and other intermediaries are developing digital platforms that can connect a shipper to a carrier with a few clicks, rather than an exhaustive list of phone calls, emails, and faxes. Customs documents can be uploaded and transmitted to mobile devices,  less demurrage and detention fees when a paper document gets lost in translation. In short, the digital age is built on the concept that just about anything is possible, including a sort of omniscience that is vital to running a highly efficient supply chain.  

Building On the Infrastructure 

Digitization within the transportation industry also has another, less obvious benefit. It gives developing countries easier access to the global market. As these countries haven’t built up their logistics capabilities to that of the U.S. or the E.U. attempting to break ground on this front is often both cost and time prohibitive. Having access to a digital platform allows them to “leapfrog” directly into digital and mobile solutions for logistics.  

“According to the All India Motor Transport Congress, there are close to 12 million trucks in India. The road freight volume in India is forecast to be 2,211.24 billion freight tonne-kilometer, growing at 4.7 percent,” according to a recent article from YourStory.com 

Market research from Novonous, ‘Logistics Market in India 2015-2020’ shows that India is a prime example of a country that can benefit from new, digitized logistics platforms. The report shows that the logistics sector for India approximately $300 billion, and expected to grow by 12.17 percent by 2020. Factor in that 90 percent of trucks in India are operated by single truck owners, and you can see the potential for connectivity and digital platforms.  

The Growth of E-commerce and Digitization 

E-commerce, of course, is at the heart of much of this digital growth as many consumers begin to veer towards a digital shopping cart, rather than brick and mortar stores. As E-commerce companies such as Amazon, Alibaba, and Flipkart begin to grow and attract more customers, the potential for higher logistics costs also increase. As it stands, India spends about 13 percent of its total GDP on logistics, versus China at 18 percent and the U.S at 8.5 percent. Even a drop of 4 percent in logistics spending could save India upwards of $50 billion.   

The visibility and scalability of a digital network will undoubtedly be vital for the growth of the global economy.

The visibility and scalability of a digital network will undoubtedly be vital for the growth of the global economy. Not only does it help to level the playing field for new players making the market more accessible, but it also helps veterans and legacy companies to operate more efficiently.  

Real-time visibility solutions can help tackle delays, productivity issues, accidents, diversion, theft, and damage.

“Mobile operators are uniquely poised to offer regional and global connectivity solutions for the logistics sector. These real-time visibility solutions can help tackle delays, productivity issues, accidents, diversion, theft, and damage,” says the Yourstory Team.   

“Governments can also improve the quality of logistics via measures like budgetary outlays, foreign direct investment regulations, clarity in classification of logistics players, tax structures, and requirements for open data sharing. This covers truck fleets and the warehousing sector,” they added.  

The logistics sector is heading towards a new digital era, that much is certain. Tech startups, along with forward-thinking incumbents, are bringing innovations and insights into the field and is shaking up the old ways of doing things. As this new era grows in years, it’s likely that we’ll be seeing the logistics and transportation industry in a wholly different light.  

Offering Intelligent Logistics To All Customers 

BlueGrace Logistics offers complete, customized transportation management solutions that provide clients with the bandwidth to create transparency, operate efficiently, and drive direct cost reductions. For more information on how we can help take your hard to understand and complicated data and turn it into easy to read and well calculated decisions data, feel free to contact us using the form below:

Why e-Commerce is now “Talking Shop”

Retail has undergone a radical evolution over the past few decades. When Amazon first appeared online, it was little more than an online bookstore which then piggy-backed toys for now extinct Toys-R-Us.

As e-Commerce began to gain ground, sites like Amazon were a good place to shop for a wide assortment of things you might need around your house. As the e-Commerce disruption to the brick and mortar store continued, you could launch Amazon from your phone, to shop or compare prices on the go. Now, e-Commerce goes a step further with voice-driven shopping, otherwise known as conversational commerce.

“The past year has been a decisive year for voice-driven Conversational Commerce – consumer purchase of products and services via voice assistants such as Google Assistant, Amazon’s Alexa and Apple’s Siri. While earlier restricted to chatbots accessed via messaging apps for shopping, the definition of Conversational Commerce has significantly expanded with the arrival of voice-based personal assistants, presenting brands with an opportunity to build greater intimacy with their customers,” according to an article from Capgemini.

The Growth of Conversational Commerce

Being able to shop from the comfort of your home on a computer or a smartphone is certainly a convenience. Being able to build a shopping list just by talking is even easier. That’s probably why Capgemini’s survey concluded that 40 percent of consumers would likely be using a voice shopping method over visiting a website or using an app within the next three years. Additionally, 31 percent will likely choose to use a voice assistant over physically visiting a shop or a bank branch.

When you consider the wide array of functionality, it makes sense that we’ll be seeing an uptick in voice assistant.

As the system is fairly intuitive, simply speaking what you want added to your shopping list. Given the ease of use, it’s no surprise that 51 percent of consumers are also voice assistant users for things such as purchasing. A voice assistant can also perform a wide array of other functions such as calling for a ride on Uber, making payments or sending money, or even ordering takeout for dinner. When you consider the wide array of functionality, it makes sense that we’ll be seeing an uptick in voice assistant.

A Personalized Customer Service

Typically, having to interact with a robot when you’re calling customer support can be an irritating process at the best of times. Interestingly enough, 1 in 3 respondents of the Capgemini survey said they’d be willing to replace customer support or in-store shop sales support with a personalized voice assistant to enhance their in-store shopping experience. While that might seem like a negative aspect for retail stores, it’s shown to actually increase brand loyalty as well as average spending by an additional 8 percent per order.

With this new wave of technology, retail stores are being presented with a truly unique means of increasing both their customer service and customer satisfaction. Companies that can create a dynamic and positive voice shopping assistant experience will be better able to serve their customers while increasing business at the same time. That’s not to say that human-based customer service will be completely phased out in the near future.

While a personalized voice assistant might be great for helping a customer look for specific items, they will perpetually fall short of the mark when empathy is required, specifically when things go wrong.

While a voice assistant is nice, it’s human empathy that can really make a person feel at ease when they have a problem. Many retailers are focusing on customer service as a means of increasing their business. This becomes increasingly important as many industries are turning towards automation to boost efficiency. While a personalized voice assistant might be great for helping a customer look for specific items, they will perpetually fall short of the mark when empathy is required, specifically when things go wrong.

This will certainly be something to keep an eye on as time and technology progress.

Logistics is a perfect example of this. When a shipper is having an issue trying to find a shipment, an automated call menu might be the last thing they want to hear. Having a human operator or customer service representative close at hand to help troubleshoot issues has always been vital, perhaps even more so now with the abundance of new technology. Because of this, retailers will have to learn to navigate the line between multi-platform digital solutions and good-old-fashioned human interaction. Voice assistants will be able to bring a lot to the table, connecting both companies to other companies and consumers to everything in new and exciting ways. This will certainly be something to keep an eye on as time and technology progress.

BlueGrace Cares

BlueGrace provides world class customer service and makes it easier than ever to reach your markets in an efficient and cost-effective manner. Their expertise and processes provide clients with the bandwidth to operate efficiently and drive direct cost reduction, backed by procurement and dedicated management. For more information on how we can help you analyze your current freight issues and simplify your supply chain, feel free to contact us using the form below:

The Long Bumpy Road to Blockchain in Trucking

With rapid advancements in interconnectivity, such as the Internet of Things and the added advantage of instant data streaming, the freight industry has been devouring data technology as a whole and is getting a much-needed overhaul. Yet, the picture is incomplete. There are still some serious gaps, tracking being a great example of this. While shippers may have a general idea of where the freight is during its transit, often it is difficult or impossible to pinpoint the exact location and the estimated time of delivery.

Let’s face it, trucking is the life force of this country.

Communication within the industry also leaves a lot to be desired. Throughout the industry, many companies are using different systems for recording freight which allows some data to be lost in translation. That might be the reason why there is some considerable hype being built around blockchain technology. In fact, this hype is gaining some serious momentum when you consider there is a new faction, the Blockchain in Transportation Alliance (BiTA) that is working to find blockchain solutions for some of the most common trucking problems. Let’s face it, trucking is the life force of this country. Trucks are moving approximately 70 percent of the nation’s freight. As a whole, it represents over 80 percent of the nation’s freight bill. That being said, they could use all the help they can get to make the process more efficient.

Privatized Blockchain for the Industry

There is a considerable amount of potential within blockchain technology. As a data service, it can track and categorize every transaction through a products life-cycle.

For a logistics decision maker, the ability to pinpoint the location of various assets, both tangible and intangible, is invaluable.

For a logistics decision maker, the ability to pinpoint the location of various assets, both tangible and intangible, is invaluable. Within every step of the shipping process, blockchain can track the data and provide analyzable and actionable information which allows for more accurate and efficient decision making. As it’s a shared platform, the necessity for a privatized blockchain for the U.S. becomes apparent. Of course, that privatization isn’t necessarily exclusive, but rather separate from other blockchains used just for the industry. This would give shippers, carriers, freight brokers, 3PLs and anyone else in the BiTA consortium who needs to be in the know, access to a transaction ledger. BiTA’s goal, as a standards organization, is to develop a common framework to encourage the development of blockchain applications for asset tracking, transaction process and overall logistics management. All of which is geared at turning the trucking industry into something more intelligent and efficient.

…and The Seemingly Never-Ending Capacity Issue

Think about some of the most common issues within the industry. Manufacturers and shippers have a hard time finding available capacity. Putting aside the driver shortage for a moment, it makes no sense that it’s so difficult to find capacity when there’s an average of 29 billion empty or partially loaded miles per year. It also helps to understand that the trucking industry itself is incredibly fragmented in the United States. There are over 1.5 million trucking companies fielding close to 3.5 million drivers. While that might seem like a lot, 90 percent of those companies have access to six trucks or less. That makes it even more difficult for shippers to match up with carriers, both of whom need each other.

Matching a shipper’s demand to a carrier’s supply is just one of the many ailments within the industry that can be alleviated by blockchain technology.

Matching a shipper’s demand to a carrier’s supply is just one of the many ailments within the industry that can be alleviated by blockchain technology. There are many in the industry, both startups and legacy companies alike that believe that blockchain technology can make routing more efficient, cutting down on fuel costs and increasing productivity.

 

Source: Next Autonomous

In reality, blockchain has a near limitless amount of potential, if it can get off the ground that is.

Considering how varied the industry is with so many different players in the game, it can help to unify the trucking industry to help it become more efficient as a whole. Logistics planners can see the “whole picture” rather than just pieces of it at a time. With real-time data, they can make better decisions to make the industry leaner and smoother overall. In reality, blockchain has a near limitless amount of potential, if it can get off the ground that is.

The Blockchain Obstacles  

As with any new technology, there will be some hurdles and obstacles that need to be cleared in order for it to become successful. The first issue is that everyone needs to trust in the technology and believe it to be the sole source of truth for the industry. While most people will believe in the system they are working with, it’s a little more complicated with blockchain. As a crypto-technology, it is incredibly secure and the data is locked. That being said, nothing can be changed, altered, or corrupted. It becomes carved in a digital stone, for lack of a better term. Because the technology is distributed, there isn’t a sole governing authority for the data either. In short, it’s a double-edged sword. Data can’t be lost or tampered with, but it also can’t be altered. This means that there needs to be absolute faith that the data within is a genuine accounting of transactions.

If there is any hope of uniting the industry and reducing the inefficiencies of fragmentation, everyone will have to play the game.

Secondly, blockchain will need total participation from smaller companies, both shippers and carriers. If there is any hope of uniting the industry and reducing the inefficiencies of fragmentation, everyone will have to play the game. Much the same as trust. The problem here is that smaller companies often have a hard time drumming up the necessary capital to invest in new technology. The electronic logging device (ELD) mandate is a perfect example of this. Larger companies had no problem, and many were prepared well before the deadline. Smaller companies, on the other hand, watched the deadline come and go with only 37 percent of 1,600 fleets in compliance with the ruling prior to the deadline. Trying to get that many smaller companies on board with the same, or at least compatible software will definitely be an uphill battle. However, once that’s done, you’ll have an entire industry, shippers, carriers and brokers alike completely connected and collaborating on a frictionless network.

Simply put, there is some tremendous potential for blockchain and it could very well revolutionize the industry.

Lastly, the industry as a whole needs to accept data standardization. Everyone does things a little differently, which might work in the fragmented mess that it is now, but in order for blockchain to not become a convoluted jungle of indecipherable data strings, it all needs to be standardized. This is something that BiTA is trying to spearhead by working on standardization from the outset. If the history of the trucking industry has taught us anything, it’s that incorporating blockchain technology universally across the sector is another obstacle that won’t be so easy to get around. A difference in programs could mean a time-intensive process for integration to simply make the program work with the blockchain, nevermind the data entry in itself. Simply put, there is some tremendous potential for blockchain and it could very well revolutionize the industry. However, it’s going to be a long and bumpy road before we get to the smooth workings and benefit from what blockchain could provide.

Working With a 3PL Like BlueGrace

BlueGrace makes it easier than ever to reduce the amount of physical paperwork with our FREE proprietary software, BlueShip®. BlueShip is user-friendly, completely customizable and has real-time updates, giving you a single source tool for tracking, addressing, and product listing. Fill out the form below to request a free demo today:

Turning Returns into Return Customers: How Reverse Logistics Defines e-Commerce

The way to succeed at e-commerce is to think like your customers. But how do they think?

A decade ago, retailers were responsible for the in-store experience and the quality of their product. That was pretty much it. Today, online retailers are held accountable for everything that happens in-between, in transit, and a lot more. Traffic used to annoy shoppers on the way to the mall, but today, those same delays are the retailer’s problem as well. Online retailers picked up the legwork in exchange for access to a booming market. With those extra responsibilities, you might be obsessed with the complexities of your fulfillment and returns operations – like everyone else in e-commerce – but that’s not what’s important to your customers. They want reliability and they don’t want to pay for it.

To put it another way, the e-commerce experience starts the moment a customer navigates to a platform and ends either when the product arrives at the purchaser’s address, or when their returned purchase is processed, and the refund is deposited into their bank account or refunded to their credit card. In between those moments, a complex web of interactions brings dozens of different companies together, and the failure of one link can reflect poorly on the whole chain.

More Returns Than Ever

It’s a chicken and egg question whether e-commerce is driving returns, or if the increasing ease of returns is turning more consumers on to online purchases. One thing is for sure though, there are more returns than ever.

This is especially true for apparel shopping, where the widespread adoption of free returns has turned the internet into a virtual changing room. Some fulfillment experts estimate that the return rate for online apparel purchases is close to 40 percent. That’s because, as of yet, there really isn’t an online equivalent to trying on an article of clothing in person. There’s a similar dynamic at play with other online purchases. Those free returns induce shoppers to buy online because they know if it doesn’t work out, they can ship it back.

Without free returns, few shoppers would risk buying an article of clothing that might not fit.

Without free returns, few shoppers would risk buying an article of clothing that might not fit. So now that we’ve established the importance of returns, the challenge is to make returning an online purchase a positive experience for customers.

Why Returns Matter

It’s quite simple. Returns matter because the moment your customers decide – for any number of reasons – that they want to return their purchase in exchange for a refund, the clock starts ticking. The moment they make that decision, they are holding a product that they don’t want and they are short the amount of money they spent on it. It’s a delicate situation and keeping the customer on your side is a complex interaction of logistics and customer service.

At the same time, every one of us has retailers, restaurants, or other corporate entities that we love. For many of us, that attachment comes from their customer service experience, friendly interactions with the staff, or some other interpersonal experience. With e-commerce, those opportunities don’t exist and retailers must make up for that with flawless logistics, as customers swap brick and mortar familiarity for online convenience.

This challenge will be won or lost based on your company’s logistics

This challenge will be won or lost based on your company’s logistics, so having that in mind, here are a couple of points to consider as you evaluate your e-commerce strategy:

Make it easy – From your customers’ perspective, returns should be easy to handle and seamless. At this point, prepaid return labels and flexible return shipping are commonplace, but there’s still plenty of room for improvement. You need to make sure that you communicate the best return options to your customers, such as where they can drop off the packages, pickup times and other important information. You should communicate this automatically, in advance, so that your customers know that they have options. This will help them feel in control of the experience at all times.

Make it visible – with the right track and trace technology, it’s easy for logistics companies to know where a shipment is at any given time. That information should be communicated to your customer. Online shoppers might not even know about the option, but proactively letting them know how their return is processing improves the retail experience and converts customers into return shoppers.

Make it fast – Nobody wants to wait for their refund, so your returns policy should take that into account. A smart return policy should be able to dispense refunds in advance of their final processing when they arrive back at the warehouse. Regardless of how your company processes the return, the customer should be taken care of first and not held up by logistics constraints.

Make it scale – Every holiday season there are at least several articles about bottlenecks in the returns policy and that’s because millions of more customers turn to the internet every year for their gift purchases. Check with your logistics provider in advance of busy periods to ensure that they can scale to your needs.

How BlueGrace Can Help

You should be focusing on your core strengths in retail, not logistics, and that’s where we come in.

You want your logistics partner to embrace these values and to have a sophisticated enough approach to accommodate a data-intensive e-commerce operation. At BlueGrace, an experienced customer support team manages the entire returns and claims process to ensure a high customer satisfaction rating. BlueGrace uses its strategic relationships with their carriers to get great pricing with a mix of quality carriers. At BlueGrace, we work with new customers to understand their businesses and engineer the most seamless delivery and returns process possible. You should be focusing on your core strengths in retail, not logistics, and that’s where we come in.

With the logistics experts at BlueGrace reviewing past data at the beginning of the relationship, our partner e-commerce customers can increase their profits, save employee time and most importantly keep the online customers they spent so much to acquire. Feel free to fill out the form below for a free analysis today!

The Digital Pathway to the Logistics Industry’s Future 

Make no mistake, digitalization is merely the pathway to the future of the industry. For an industry so vital to the entire world, the freight industry has been rather stubborn to change its ways. Sticking by the tried and true, fax machines whir and phones ring off the hook as shippers try to connect to carriers, book freight and make sure their goods get from A to B in good condition. For the last several decades, that has been the industry standard, until recently that is.  

We are witnessing a technological revolution as the freight industry finally moves to the present age. Digital services are changing the game, increasing mobility, visibility and information alike. While this change might be coming in with fits and starts, make no mistake, it is coming, and the world is changing as a result.  

Digitalization is Reshaping the Industry 

We are already beginning to see the emergence of highly automated vehicles in many applications, paving the way for those that will be fully autonomous. Warehouses are beginning to incorporate robotics and automation, reinforcing the efforts of human labor and expediting what is typically the most time-consuming process of the freight industry. Blockchain is producing some prodigious effects in terms of information technology and logistics planning. Even e-Commerce is an industry that is picking up speed and outmoding the standbys of brick and mortar stores.  

All of these changes, advancements, and innovations are being brought about by digitalization. 

It’s the capacity of both the storage and the ability to share data that will be the driving force behind the revolution of the transportation industry. That capacity will mean that there is never an empty or impartial load; the most optimal route will always be chosen, and a number of other variables will be predetermined before the order is even sent.  

Digitalization will be what drives innovations in a number of integral supply chain functions while adding new ones such as platooning, load matching and eco-driving. All of these innovations will focus on increasing efficiency without the need to reduce capacity. This means that even as demand rises, the supply chain will be ready to carry the load.   

The Effects of Digitalization on Legislation 

Of course, digitalization can do more than simply make the supply chain more efficient. There is also an enhanced regulatory effect that can be gained from it. While regulations are typically viewed with a negative connotation, such as the Electronic Logging Device mandate, there are some upsides to it as well.  

Digital documentation can help streamline the process in a number of different areas. Compliance with federal regulations like the Hours of Service ruling can be easily done through the ELD. As the mandate was originally designed to make roads safer by removing fatigued drivers, an ELD can be a quick and easy way to show compliance while providing other useful information to both the carrier and the shipper.  

Reduction of physical paperwork can also expedite customs processes, which are notoriously tedious and can drastically slow down the transportation process. With less back and forth on the phone and easy access via a digital platform, the necessary information can be shared quickly and easily, reducing the time and potentially costly penalties for non-compliance. This is just one of the many potential applications for digitalization of the industry.  

A Digital Infrastructure for an Automated Future 

When considering the potential scope of digitalization in the freight industry, it is necessary to understand that it’s not just a handful of companies or even countries that are participating in the technological revolution. It is the industry, as a whole, worldwide. While these little nuances and conveniences might seem novel now, they will inevitably become the industry standard in the near future.  

Digitalization, however, is only the beginning. It is establishing the framework and infrastructure for which all other innovations are being built on. For any of this to work and succeed, it is going to be a continued collaborative effort as an industry to both embrace and adapt to the new way of doing things. — Digitalization is merely the pathway to the future of the industry.  

Working With a 3PL Like BlueGrace

As the digital infrastructure continues to optimize freight, BlueGrace has been at the forefront, simplifying our customers businesses. BlueGrace makes it easier than ever to reduce the amount of physical paperwork with our FREE proprietary software, BlueShip®. BlueShip is user-friendly,  completely customizable and has real-time updates, giving you a single source tool for tracking, addressing, and product listing. Fill out the form below to request a free demo today:

Surviving the Digital Race: What to Watch for in 2018

As we enter into a brand-new year, it’s time to start looking ahead to what 2018 will hold. The past few years have been considerable, in terms of both changes and technological advancements, with the freight industry seeing some of the most drastic changes. Mergers and acquisitions have challenged the playing field by taking smaller players off the board and strengthening the position of others. As for technology, the freight industry has undergone a veritable renaissance. Data analysis and predictive modeling are just the beginning of the industry’s new bag of tricks.

In 2018, it’s going to come down to the 3PLs and freight forwarders to help bridge the gap in supply chains – for both shippers and carriers.

That being said, shippers and carriers will still need help making it through. While 2017 was certainly better than 2016, it’s still going to be a slog to get back to the post-recession era. In 2018, it’s going to come down to the 3PLs and freight forwarders to help bridge the gap in supply chains – for both shippers and carriers. This change won’t take place overnight of course, but the gradual change will build up to a complete revision of the industry. “The next few years will see an evolution of the sector rather than a big-bang revolution. Undoubtedly, there will be change and those companies who cannot adjust to the new environment will drop out of the market. However, for most of the largest providers at least, the new technologies offer another way of differentiating their products and services; of driving down costs and of creating efficiencies in their networks,” according to Transportation Intelligence.   

It’s the technology that will pave the way for the future, and if 3PLs want to stay viable, they’ll have to adapt. They’ll need to be able to provide higher levels of service such as big data analysis and real-time visibility, all at competitive prices.

As we move forward we’ll eventually see a shift, not just in the way companies perform logistics, but in how they think about logistics as well. Real-time shipping quotes are something of a bonus right now, a feature that shippers appreciate but aren’t demanding just yet. Within the next decade however, real-time quotes and total visibility will become the norm. The next generation of logistics planners will see these ‘smart-contracts’ as part of the everyday operations. It’s the technology that will pave the way for the future, and if 3PLs want to stay viable, they’ll have to adapt. They’ll need to be able to provide higher levels of service such as big data analysis and real-time visibility, all at competitive prices.

What to Watch for 

Big technology trends that started up in 2017 are expected to continue as the new year progresses, as they’ve given visibility to some of the long overdue changes within the industry. As it stands, technology is going to be the lynchpin for 3PLs and forwarders, leaving its mark on the industry as a whole.

Here are the biggest trends to keep an eye on as 2018 gets underway.

Visibility, in particular, is going to be essential for supply chain management in the future.

Digitization- The digitization of the supply chain is a significant move as it completely overhauls the way the industry has been run for the past several decades. Not only is it more efficient, but the amount of accessible information allows more insightful decisions at every step of the supply chain. With the increase in focus on digitization throughout 2018, many companies will realize that in order to survive they’ll have to join the digital ranks. Digitization incorporates many different strategies ranging from a focus on hiring to technology investment strategies. Visibility, in particular, is going to be essential for supply chain management in the future.

Adaptive Organizations and Capabilities– A strong supply chain relies on its flexibility above all else. It’s the ability to adapt and react to any changes or potential obstacles in the environment. “In terms of organizational structure, the largest difference between more and less mature supply chain organizations is typically a broader span of control that includes strong relationships with functions such as customer service and product development, in addition to traditional planning, sourcing, manufacturing and logistics. More significant differences emerge in the scope of responsibility for functional owners and how they partner internally and externally to manage end-to-end (E2E) business process flows such as design-to-launch, requisition-to-settlement, and order-to-cash,” says Supply Chain Management Review.

Automation- Drones and robotics are just the beginning of automation, but they will undoubtedly play a big role in the future. Warehousing and order selection is slowly being automated, but so are last mile deliveries, as drones and automated delivery robots are allowing packages to be delivered quickly in urban settings. Warehousing will see some of the biggest investments in robotics over the course of 2018. As pick-and-pack order selection tends to be the most time and labor-intensive process, a robotic workforce could provide a considerable ROI over time. A culmination of EFT’s 2017 Research and Reports data, as well as the 2018 Third Party Logistics Study report, says that roughly 70 percent of supply chain executives have plans to automate their warehouses.

Electronic transmission of data gives companies more insight to work with, and the amount of raw data that is generated by blockchain will certainly give companies plenty to work with in terms of increasing visibility and reliability

Blockchain Technology- Blockchain has slowly gained traction over 2017 and it’s expected that it will only continue to gain ground. Electronic transmission of data gives companies more insight to work with, and the amount of raw data that is generated by blockchain will certainly give companies plenty to work with in terms of increasing visibility and reliability. As it stands, many in the industry still don’t know enough about blockchain to make much of a comment, but that will change as time progresses and more companies begin to adopt and adapt to the new technology.

Supply Chain Management 

Ultimately, controlling the supply chain and managing it properly will be one of the most crucial service offerings for 3PLs. Management solutions in today’s marketplace will require forwarders to offer shippers access to a myriad of different carriers, routes and modes of transport, and instant pricing. Strong management will be heavily reliant on big data; data gathered via the IoT, blockchain and any other technology will need to be broken down into actionable data and analyzed into something that can be used, whether in predictive modeling or direct decision making.

For 3PLs that want to stay in the game and do better than just survive, it’ll be a matter of harnessing the power of digitalization and information technology. That information will need to be applied in the best possible way to suit the needs and desires of their customers.  

As the old adage goes, knowledge is power, and in today’s marketplace that certainly holds true. For 3PLs that want to stay in the game and do better than just survive, it’ll be a matter of harnessing the power of digitalization and information technology. That information will need to be applied in the best possible way to suit the needs and desires of their customers.  

How BlueGrace Can Help in 2018

When companies want superior supply chain management services and best-in-class technology, they turn to BlueGrace. Our proprietary technology is designed to put the power of easy supply chain management and optimization back in your hands. BlueGrace Logistics offers complete, customized transportation management solutions that provide clients with the bandwidth to create transparency, operate efficiently, and drive direct cost reductions. For more information on how we can help you analyze your current freight issues, feel free to contact us using the form below:

BlueGrace Logistics Awards 2017 Innovator of the Year to project44

BlueGrace Logistics annual award goes to the company they recognize as having the greatest impact on their business and industry via new innovation. They selected project44 from a group of hundreds of service providers that offer products, services, or programs. BlueGrace relies on its partners to provide best in class service while creating new and energizing offerings to the market. Bobby Harris, CEO of BlueGrace Logistics, stated “project44 went far beyond expectations for BlueGrace in 2017 and continues to rapidly expand their relationship with us by offering unique services. We couldn’t ask for a better partner.”

project44’s technology is integrated with their BlueShip TMS, creating new speed and visibility for customers not found in other 3PL TMS (Transportation Management System) solutions. Currently BlueGrace is utilizing the LTL, VLTL and TLV products available from project44.

“BlueGrace leads the industry by investing in innovative technology to deliver seamless services that meet their customers’ evolving transportation needs,” said Jett McCandless, CEO and Founder of project44. “They recognized very early on the value of automating manual processes and replacing outdated EDI connections. We’re proud to work with such a fast-growing and technology-focused logistics provider and to receive this award from them.”

Congratulations to project44 for their 2017 Innovator of the Year Award.

 

About project44

project44 enables you to deliver stronger value to your customers, through the power of information. By digitizing the entire shipment lifecycle, we ensure access to the right information, at the right time—creating a smarter end-to-end shipping experience. With project44, automate the full shipment lifecycle from quote-to-invoice to see real-time, end-to-end information symmetry. Our multimodal, one-to-many model gets you connected to the largest network of capacity providers in the most streamlined way, empowering you to immediately support new automations and carriers without spending IT resources or wasting time on complex integrations, improving the productivity and efficiency of your entire business.

Learn more:

 

About BlueGrace Logistics

Founded in 2009, BlueGrace Logistics is one of the fastest growing leaders of transportation management services in North America. As a full-service third-party logistics provider (3PL), BlueGrace helps businesses manage their freight spend through industry leading technology, high level freight carrier relationships and overall understanding of the complex $750 Billion U.S. freight industry. BlueGrace is headquartered in Riverview, Florida with over 12 corporate locations across the U.S. For more information, visit www.mybluegrace.com.

 

Urban Density, Changes in Technology and Last Mile Delivery: What Can Cities Do?

 

With the rise of e-commerce and technological improvements in transportation, like autonomous vehicles and increasing urban density, we are witnessing a historic transformation in our cities. Future trends in freight movement is a “hot topic” in policy and supply chain circles.

With so many changes ahead,  a key question emerges: Can cities cope?

Daimler recently made headlines with the launch of its “all-electric Fuso ecanter truck” in New York City. The vehicle will be rolled out in other US, European and Japanese cities in the next two years, with UPS as the first commercial partner with the truck. Toyota released a hydrogen-fuelled semi-trailer that currently hauls cargo between the ports of Los Angeles and Long Beach without producing tailpipe emissions. This pilot is part of a longer-range plan by the Port of LA to reduce emissions. Urban planners in Dallas are examining the possibilities for the “hyperloop” in their city, “a futuristic mode of travel that would use levitating pods to shuttle people and goods across hundreds of miles in minutes.” With so many changes ahead,  a key question emerges: Can cities cope? What can cities do to stay on top of change?

Here are five “takeaways” on the topic.

1.   Understanding the Nature of Change is Key

Many predict that the U.S. economy will double in size over the next 30 years. The nation’s population is expected to rise from 326 million in 2017 to 390 million in 2045. More and more, Americans will live in congested urban or suburban sprawls called “megaregions.” Less than 10% of the country’s population will live in rural areas by 2040. This is a stark contrast to the 16% of Americans who lived in the countryside in 2010 and 23% in 1980.

This trend means more “everything”.

The surge in population and economic growth brings with it escalating freight activity. Freight movement across all modes are projected to grow by approximately 42 percent by 2040.This trend means more “everything”. More pressure on roads and transit lines by commuters, more parcels delivered, particularly with the meteoric rise of e-commerce.

One special concern is “the last mile.” The last mile is the final step in the delivery process. The last leg of the delivery process is when an item (or person) moves from distribution facility (or transit point) to end user (home). The length of the distance can vary from a couple of city blocks to 100 miles. This video from the Ryerson City Building Institute clearly shows the effects of the “last mile” on commuters – in this case, in the Greater Toronto Area.

Some of the challenges involved with the last mile are:

  • increased traffic congestion and traffic accidents
  • Noise, intrusion, the loss of open spaces to transport infrastructure projects
  • Environmental and social (public health) impact from local pollutant emissions
  • Illegal parking and resting, idling vehicles
  • Problems experienced by vehicle operators when operating in urban areas
  • Parking and loading/unloading problems including finding road space for unloading; fines, and handling
  • Parcel Theft

2. Cities Must Take Notice

Cities have long been concerned with capacity thresholds for commuting and predicting traffic flow. The new topic of “last mile” in the supply chain must now receive greater notice. We are moving away from discussion on “smart commuting” alone. While still important, traditional topics like carpooling and promoting public transit are giving way to issues such as digitalization and automation (think ride-hailing and autonomous shuttles).

3. Business Concerns Must Factor Into Urban Logistics (alongside Sustainability and Livability Goals)

Furthermore, it must be recognized that economic activity in urban areas depends on the movement and delivery of goods through freight carriers. City and traffic planners must be made aware that urban settings can be inhospitable places for freight deliverers. There must be more public and private sector coordination in freight planning. “Cities can shape markets to focus private sector attention and invest on the needs of cities and the people who live in them by mobilizing infrastructure, talent, and other assets to support the right kinds of AV-based solutions,” was one of the conclusions in “Taming the Autonomous Vehicle: A Primer for Cities (Bloomberg Philanthropies and the Aspen Institute) .

Business goals must be incorporated into the dialogue alongside the goals of community sustainability and livability

How freight distribution processes can be integrated into metropolitan transport, land use, and infrastructure planning is a balancing act.  Business goals must be incorporated into the dialogue alongside the goals of community sustainability and livability. An efficient and future-forward freight system will support and attract new industry for the respective area.

4. A Variety of Solutions Will Likely Be the Answer

Some of the most popular solutions include advances in technology. Transportation technology growth is very exciting, much of it spurred by seeking solutions to urban density, commuting and freight patterns.  Other solutions are more “old-fashioned” or even a return to basics. Mixing traditional and emerging technologies is the way ahead:

  • Use of electric vehicles (EV) –“sustainable mobility”
  • Autonomous vehicles and drones
  • Human-powered delivery vehicles – Cargo-bikes, pedal trucks, and pushcarts
  • Amazon lockers in commercial venues (drop-off points)
  • Vehicle access restrictions based on time and/or size/weight /emission factor/fuel type of vehicle and bus lanes
  • Curbside pickups
  • Load consolidation or co-loading
  • Truck platooning
  • Night-time deliveries, relying on “quiet equipment” and driver training
  • “On-Road Integrated Optimisation and Navigation,” or route optimization, such as introduced by UPS as a big data solution to analyze parcel operators’ daily multi-stops
  • Innovative 3PL solutions like BlueGrace’s proprietary technology, “designed to put the power of easy supply chain management and optimization back in your hands”.

A BlueGrace Case Study In Action

Recently, an e-commerce furniture business in Portland, Oregon found it had outgrown its 3PL’s manual logistic capacity, due to heavy e-commerce volumes. When this company looked to BlueGrace for ways to improve its supply chain, it was discovered that they would benefit from opening another warehouse in the Northeastern area of the US. An alternative distribution solution lowered freight costs and decreased transit days.

For the last mile to be facilitated, there must be easier access to customers and shorter distance between the hub and home.

The idea of re-examining distribution is part of a larger process of change. For instance Amazon, FedEx and UPS are creating/investing in nationwide networks of distribution and fulfillment centers. “Warehouses like these are becoming a way of life for many urbanites,” reports the Wall Street Journal. This trend is already bringing new life to formerly “sleepy towns” like Tracy, California and Kenosha, Wisconsin. For the last mile to be facilitated, there must be easier access to customers and shorter distance between the hub and home.

Make your Last Mile work. Talk with a BlueGrace Logistics expert today!

ELDs Are Coming Fast! Some Facts & Predictions – Infographic

Countdown to the ELD Mandate – December 16th 2017

It is time to plan for the ELD Mandate as a freight shipper, if you haven’t already. When the electronic logging device mandate takes place, many shippers will be caught off guard with shipments taking longer than expected due to the restrictions put in place on drivers.

We thought it would be beneficial to show some fast facts and predictions about ELDs that we originally published in 2016. What do you think about the new requirements? Are you ready? If you have any questions feel free to contact your BlueGrace Representative today.

Click the image below for a larger version or download the PDF version here and feel free to share.

The Future of the Highway Steering Towards Platooning

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Volvo is leading the way for advancements in connectivity in the United States. Goran Nyberg, President of Volvo, states connectivity is “changing the industry and the way we work and the way we communicate.”

“Platooning” is the term applied to a convoy of trucks electronically linked to a lead truck with an active driver. Testing in Europe since 2009, Volvo has found the trucks boost fuel economy by reducing wind drag and lessening the workload for drivers.

“How many people question who is running a big aircraft today? It’s fully computerized, and a pilot is governing the environment,” Nyberg said.

A predictive cruise system that can conduct a 360 scan of the surrounding area is also under development. In a video simulation, a cyclist was spared because the truck took over emergency control to avoid an accident.

If legislation is approved, platooning in the U.S. could be a reality in five years.

Introducing MatrixIQ in BlueShip

MatrixIQLogo

BlueGrace Logistics has announced the launch of MatrixIQ and SkyView, proprietary features within BlueGrace’s BlueShip software. MatrixIQ is game changing software that enables automated pricing strategy logic that dynamically adjusts pricing triggers in reaction to customer tendencies. The end result creates optimum pricing options. “The agility of the software combined with systemized logic is what we’re most excited about,” said BlueGrace CEO, Bobby Harris.

 

The additional release, SkyView, is the new business intelligence within BlueShip that provides customers access to quick, informative data to run their business. “SkyView is capable of creating powerful reports in a few easy steps at a fraction of the time needed previously. Customers of all sizes are going to love this feature,” said Justin Belcher, CIO of BlueGrace

BlueShip’s new rate screen is the industry’s most progressive feature, using systemized logic to create a simplified carrier selection process. The rate screen uses systemized logic powered by Matrix IQ to give BlueGrace customers a robust platform of information needed to compare carrier price, delivery and service options. Other features include our 5 Star Carrier Rating System, carrier service grouping & consolidation, & new tool tips with optional hidden visibility!

MatrixIQ_RateScreen

You can get a demonstration of BlueShip via YouTube here.

 

You can also request a BlueShip Account here.

What is EDI and how does it work?

What is EDI and how does it work?  This question is asked to me every day.  I am not an expert in the technology field, but I do understand the terminology and the basic functions of the EDI cycle since I have been involved in setting up all of our carriers/partners so that they can communicate with our BlueShip™  system via EDI.  I came across this short paragraph that will provide you with some understanding of the EDI cycle in the transportation industry.  Furthermore, I have listed the technical definitions for each of the EDI codes.  

The typical cycle for Transportation is as follows:

A vendor sends a Motor Carrier Shipping Information document (EDI 204) to the cartage firm to specify that there is a shipment to be picked up. The cartage firm sends a Response Load Tender (EDI 990) to the vendor, specifying if they will pick up the shipment. When the shipment is picked up, the cartage firm may send back the status of the shipment to either the vendor or the ultimate receiver in the form of a Motor Carrier Shipment Status Message (EDI 214). The triggering of this document being sent can be pre-arranged (the parties will make an agreement of when the status is sent) or either the shipper or the ultimate receiver can request a status by sending a Motor Carrier Shipment Status Inquiry (EDI 213). Once the shipment is completed, the cartage firm sends the Motor Carrier Freight Details and Invoice (EDI 210) to the vendor to pay.

 EDI 204 – Motor Carrier Shipping Information-EDI 204 is used to tender a shipment to a carrier and/or forward the shipment details to a carrier, consignee or third party. It provides the carrier (and/or third party) with a detailed Bill of Lading rating and scheduling information pertinent to the shipment. Its basic use is to be an initial shipment tender between shipper and carrier. It can be used as a Load Tender (telling the carrier when to pick up the goods) or a Bill of Lading (specifying to the carrier what exactly is to be picked up.  The usual procedure is to send EDI 204 to the carrier. The carrier will respond with an EDI 990 (Response to Load Tender), which specifies that the carrier will pick up the goods.

 EDI 990 – Response to Load Tender-This transaction is sent by the motor carrier in response to a shipper sending the carrier a Load Tender (EDI 204 – Motor Carrier Shipping Information document with the Load Tender option).  The document will contain the carrier’s acceptance, conditional acceptance or a decline, if they decline to accept the load tender. It can also contain the reason for the conditional acceptance or the decline of the load tender.

 EDI 213 – Motor Carrier Shipment Status Inquiry-This transaction is used to request the status of a shipment from a motor carrier on a single shipment or a set of shipments.  It may be sent to the carrier by the shipper or the ultimate receiver of the goods. This document is an ad-hoc request for the status. If the carrier and the shipper and/or receiver have a set schedule for responses (in the form of an EDI 214 Motor Carrier Shipment Status Message), then this document is never sent.

 EDI 214 – Motor Carrier Shipment Status Message-This transaction is used to pass information relating to the status of an assigned, loaded-en-route, or delivered shipment. It is sent from the carrier to either the shipper or the ultimate receiver. It may be sent as a response to an EDI 213 (Motor Carrier Shipment Status Inquiry) or at regularly scheduled intervals. The carrier may also send it if there is a change in the shipment status (e.g. the truck is delayed in customs).

 EDI 210 – Motor Carrier Freight Details and Invoice-This transaction can be used as an Invoice to request payment for services rendered or as details pertaining to freight shipment charges. An Invoice will typically be sent for each shipment.  

*information/definitions taken from http://www.logistics-edi.com/

Mike Sumnick, Director of Operations 
Follow me @msumnickBG

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