The Power of a Guarantee

  1. Something that assures a particular outcome or condition; Lack of interest is a guarantee of failure
  2. a. A promise or an assurance, especially one given in writin, that attests to the quality or durability of a product or service.
    b. A pledge that something will be performed in a specified manner.
  3. a. A guarantee by which one person assumes responsibility for paying another’s debts or fulfilling another’s responsibilities.
    b. A guarantee for the execution, completion or existence of something.

In the world of LTL (less than truckload) logistics everyone such as customers, account managers, carriers, and shippers alike can tell that capacity is getting tighter and tighter. I looked through my shipments for the time I have been with BlueGrace and majority have actually been picked up and delivered on time. For some customers transit time is not an issue just a long as their freight delivers and is in one piece. But what happens for our customers where their freight has to be on time or else? I have a conveyor belt company, and they were shipping a belt where the belt has to be delivered for their business to function and it didn’t get there on time. Since the belt did not get to the customer in the time allotted, the plant workers producing soda cans and bottles could not produce. The customer did not know the impact of not having an expedited shipment. This shipment was two days over the estimated transit time that being said for two days the twenty workers at the plant were getting paid to be there and not produce regularly. When you add the loss of productivity from your workforce and the loss of product for two days the loss starts going into thousands of dollars.

expedited services | guaranteed shipping | expedited shippingThere have been many cases like this where the shipper did not get the guaranteed option and relied on the standard transit time the carrier estimated and were let down. These transit times are an estimate and everyone at BlueGrace knows an estimate is just an estimate, not an exact science. Most of our carriers have expedited shipping options where shipments like the belt could have been guaranteed on time and problems like this would not have happened. When shipping in the current marketplace, it is much easier to pay some more upfront than having situations like the belt happen in the back end. This will also show customers and the carrier alike that this freight is important to you and your customer, and the extra care they will provide is better for all parties involved. The next time you are booking a shipment with us at BlueGrace just ask for the guaranteed shipment and see the real difference it will provide.

-Dustin Snipes, Account Manager
Follow me @DSnipesNole_BG

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