Reports and Metrics are very common to larger customers in the freight industry, but not always so with smaller customers. Smaller to medium sized businesses typically tell their sales people, customer service, or transportation manager to “get the best cost possible.” By opting for the least cost option every time, the smaller businesses tend to rip off the quality of their product and leave their employees dealing with complaints. Determining shipping by using the least cost option shows that the shipper has no regard how long it takes to get to the consignee or in what shape it arrives. It’s at that point that the business has to deal with directly with the customer complaint.
By opting for the least cost option every time, the smaller businesses tend to rip off the quality of their product and leave their employees dealing with complaints.
What happens when the freight takes forever to arrive, or when it arrives it is damaged? Does the buyer make a complaint with their credit card company that you will now have to deal with? When businesses purchase products, they want it to get it there safe and sound and in a timely manner. Do not believe in the scam of shipping at least cost every time.
Here are a few reports metrics that can help with that.
- On time %: BlueGrace can show this report that presents how often each carrier makes it on time. We can bench mark this and report on it for you.
- Claims Report: This report shows what carriers are damaging your product and which carriers are actually paying the claims back to you.
- Freight cost as a % of sales: If freight is a profit center for your business or if you eat the freight cost as part of your margins this report will work for you.
- Freight cost per pound: This is a important report when you have very valuable product. We will benchmark the current price per pound and get it lower moving forward. BlueGrace will report on this as well.
Do you feel you current process is up for review? Do are feel what you are paying is a ripoff? Feel free to call BlueGrace and we can produce one or all of these reports for your businesses today.