Customer Support Definition:
Range of services provided to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, and upgrading of the product. – From BusinessDictionary.com
Customer support needs to be at the forefront of all businesses. BlueGrace Logistics uses an integrated approach to make sure that customer support is the core of our business and produces positive reviews that satisfy both our customer and our support team.
Logistics and freight is a complex product with many moving parts for both the customer and the 3PL provider. Like the definition above states, our customer service goal is to to assist customers in making cost effective and correct use of a product. When done correctly it leads to excellent reviews and happy customers. When there are service issues it can lead to a compliant or a bad review that we work with the customer to remedy as quickly as possible.
We spend time reviewing all customer complaints, so we can build customer relationships.
Our customer support team meets daily to review these issues and determine the best way to remedy them quickly. We pick up the phone and talk with the customer, the carrier and even our own IT Department, if that is the case, to determine the best route to resolve the issue. Our integrated trouble ticket system is setup with strict time limits for customer support to reach out and solve the issue. From online chat and email to toll-free support, our team is ready to assist.
When customers work with BlueGrace they expect the best in customer support and we feel strongly we can live up to their expectations. This relationship can help simplify the complexity of freight and create a win-win for both of us. Let BlueGrace help your transportation department succeed with our available tools, support and expertise.
Call 800.MY. SHIPPING to talk to a BlueGrace representative today. We look forward to working together.