BlueGrace South Carolina’s main focus is Customer Service. I’ve learned the term “Customer Service” is frequently stated in the Freight Industry but rarely implemented. After receiving a Ceramic Engineering degree from Clemson University, I ventured in the Chemical Industry focusing on Sales and Sales Management. After spending several years with DuPont, Saint-Gobain and General Electric, I learned the true meaning of Customer Service. These companies stressed that retention of customers is based on your ability to provide invaluable assistance, knowledge and time catered to their needs.
While working as Sales Manager for General Electric, It was my responsibility to ensure our product was delivered in a timely manner, regardless of last minute changes from the customer or production. I learned much about the freight industry and how to make it better. I decided customers wanted a Transportation company to make their shipments a priority. Weather they are shipping one box or ten tankers.
BlueGrace South Carolina is not only a liaison between the customer and freight carrier, but a Champion for our customer’s freight. We consider every customer’s shipment a priority. We have brought Customer Service back to the Freight Industry.