“We have a marketing department for that” – That’s a sentence I often hear from businesses opposed to being part of the latest trend in social media: to integrate it with the company. Social media integration is about getting the entire company so excited about what’s going on at work that they all communicate it, instead of having only one designated person doing that while keeping the rest of the company from being part of it.
Businesses everywhere are trying to decide whether allowing social media at work is or isn’t a trend that works. BlueGrace, however, is ahead of the trend. Not only are most of our employees active on social media and are using it as part of their daily work routine, but the company has also grown over 7,000% since its inception in 2009! With numbers like those, it’s clear that BlueGrace is doing something right.
A great misconception about integrating social media as part of a company’s culture is that it creates chatter and allows the employees to talk, but social media isn’t just about chatting, it’s about listening too! Our employees are actively listening to what’s going on in the industry and spreading the latest news as it come out, making social media a way to become educated and educate others.
When employees are online the possibilities for them to create connections are endless, and connections are what makes a company grow. Why not give your company the ability to do that? Banning social media from work is a great way to keep employees out of the loop with what’s going on in the industry. Social media is about creating a healthy chatter to always put your company ahead of the game.
“Everything is social now with business,” says Paula Barca, BlueGrace Account Executive.
Many companies are also concerned that allowing social media at work may make the company look less professional. We disagree with that. Social media makes the company more personable. It puts faces to the company allowing the clients to get to know each of our employees, and the employees get to know each other. It’s another outlet for employees to connect with clients and even generate new leads.
“Look at the companies who are extremely high in customer service and customer satisfaction – they are engaging their customers on Twitter, Facebook and other social media avenues,” says Barca.
Social media shouldn’t only be used by the marketing team. At BlueGrace, we’ve learned to integrate it in every department. Our Client Relations team often answers questions and communicates through Twitter. The Recruiting department are always on the lookout for candidates who will fit into our culture by looking through Twitter and Facebook. We now even created 360Blue, a support team available for select clients not only through a direct phone line, but also via Twitter, where employees engage and answer clients’ questions in real-time.
“360Blue is following our customers on Twitter and tweeting every day to make sure the customers are up to date on what is happening at BlueGrace,” says Barca.
To survive in the business world nowadays, companies need to be innovative. They need to understand technology and move forward with it and not let old habits keep them from growing. BlueGrace believes in the future and is excited to continue keeping up with what works today and what will work in the future as technology progresses.