Everyone should be preparing for weather conditions, delays and other instances during the holidays that make it a stressful time for customers. We asked a few BlueGrace experts to chime in and provide valuable insight on the subject:
Mike Zaruba // International Support Lead
Holidays are always difficult to work around in our industry. We lose valuable transit days with shipments when carriers aren’t moving freight. Add to that, the fact that the winter holidays are occurring during the time of year where the weather is already affecting a large portion of the country. So there are multiple obstacles to overcome this time of year. The holidays also bring customers that ship primarily for this season. They are shipping products specifically geared towards the holidays, so their shipment counts increase exponentially. The closer it gets to the actual holidays themselves, the more urgent a customer’s needs become to ship the product out so it leaves their location in enough time to get to the destination with the missing transit days accounted for. This is when we get have to embrace chaos and set ourselves apart from everyone else. Times like these are when our customers need us most. When faced with this adversity and these challenges, that doesn’t give us an excuse to fail. It gives us an opportunity to show our character and our value and stand above the rest.
“If we had no winter, the spring would not be so pleasant. If it did not sometimes taste of adversity, prosperity would not be so welcome.” – Charlotte Bronte
Juan Flores // Customer Loyalty Representative
During the holiday season the freight world gets unpredictable. Just like any lotto, we try to guess what might take place or the winning combination; but in the end we really don’t know what will take place. In a lot of fields out there the holiday season is a whine down time. For freight world it gets chaotic, everyone is trying to clear docs, empty warehouses, and get their books in order. During this crazy time a great thing that I have learned and done was to take a deep breath and relax. We as humans have a tendency to fight back or do things that might hurt others when pushed into a corner. To prevent that, take the time to breathe, move from that corner, and reset your brain. Not only will you have that “WOOSAAA” moment and feel better, you will think clearer and make better choices, which will benefit our customers and you will make fewer mistakes. Hey! It’s only the holidays, embrace the chaos.
“CHAOS, My favorite place to vacation in. I take days off just to embrace its glory.”- Juan Flores
Brant Wensloff // Enterprise Sales Manager
Holiday season presents challenges with everything from employees being absent to limited carrier schedules. BG employees must certainly embrace the chaos during the holidays and prepare their customers for proper shipping expectations. Carriers are experiencing increasing volumes of shipments and must also deal with driver shortages. Combine that with holidays that are non-shipping days (for LTL carriers), shippers are faced with potentially longer transit times. Don’t forget the looming polar vortex that may create winter snowstorms that will shut down shipping lanes! It’s important for all BG employees to prepare their customers and set these expectations prior to the holiday season. Ensuring that customers understand that there are longer shipping times during the holidays and to plan accordingly. Recommending better equipped Tier 1 carriers that have more resources will provide better service results. The BG team should also be prepared to face our own internal chaos and embrace the fact their colleagues will be out for extended periods of time, using their vacation days to spend with family. Be ready to double up on your duties and cover for your fellow teammate. They’ll be sure to return the favor when you take your vacation days!
“Things are not moving fast enough, growing and improving without the right amount of chaos applied. Organized chaos is exciting and keeps work from becoming dull!” – Brant Wensloff