WHY! OH! YOU! YOU! YOU!
Companies ship with us because they believe or have some type of faith in the person who contacted them from BG to get their business. Case in point:
I just set up a new shipper yesterday that had very high anxiety about shipping because his products are shipped in very time sensitive situations and he has been burned before. His freight was lost, still had to pay and was not compensated in anyway. He hammered me with questions about what BG does if we book a shipment with “Guaranteed” delivery and it does not arrive on time. He wasn’t totally happy with my answer as I explained we will “fight” for him, but he ended up shipping with me anyway. I gave my word that I would keep a close eye on his shipment and “babysit” it for him. I meant what I said and delivered on my promise for his guaranteed shipping needs. I have been keeping him in the loop with email status updates over the last 2 days, kept in touch with the carrier and made sure the delivery was a smooth process. He continually responds with “You are great”, “Thank you for taking care of this for me”, “I really appreciate your help”, “You’re doing a great job”. Helping people keeps me going at BlueGrace and we do it for people every day.
We’re happy to say that his shipment is on track for pick up today. I sent him an update to let him know and he is very happy someone actually cares.
This is how we roll. We care, we go beyond expectations, we are BlueGrace. It’s all about YOU!
My Shared Experience by: Michael Sannuto, National Sales Representative
Let BlueGrace fight the complex battles of shipping for you. We know the meaning of Exceptional Logistics.
Our Guaranteed Shipping services come with a 100% Money-Back Guarantee. Click here to learn more about BlueGrace Logistics’ Guaranteed & Expedited Services. To book a shipment, please call 800.697.4477– you can even ask for Michael Sannuto himself!