No acronym boils the blood of a BlueGrace® Logistics employee more than “3PL”. In our experience, this acronym conveys an adopted meaning that doesn’t give justice to the value added service BlueGrace delivers. We believe 3PL providers should be an extension of your business, not an outsourced process. So instead of a “3PL”, we consider ourselves a Logistics Service Provider.
Phrasing is not the reason that decision makers stray from 3PLs. To further understand the issue, BlueGrace investigated internally. Here are the most common concerns:
“I’ve been burned by other 3PL’s, so now I steer clear…”
This could be the most common objection to any business considering a new 3PL. To those questioning the use of 3PL’s, we say, “Well you haven’t experienced BlueGrace.” Completely nixing all 3PLs from your life is the wrong move. We have learned the most common reason for failed 3PL partnerships is billing resolutions. At BlueGrace, we take certain precautions to safeguard against mistakes. We know that re-classes and re-weighs are the heartache of any shipper’s existence. Our new and enhanced BlueShip Transportation Management System allows users to enter weight and dimensions into their customized portal; alerting the shipper to contact their rep if the shipment requires special attention (pricing, class, etc.).
Another concern is the lack of education from the provider to the customer. This results in miscommunication and animosity, which potentially leads to a short-lived business relationship. It’s vital for you, the shipper, to understand what we provide. A good Logistics Service Provider (or 3PL) will help their customer understand resources like NMFC codes, cubic capacity and linear feet guidelines.
“If we can be of help, we will. If not, we tell you. We want to create mutually beneficial relationships and properly educate our customers,” says Eric Chambers, Sr VP of Sales.
“You don’t own your own trucks, so why should I trust you with my freight?”
That’s a good question. BlueGrace Logistics has a strong network of top rated carriers to handle our customer’s goods. We use a scorecard with each carrier to monitor overall performance such as damages in transit and punctuality. Our carrier partnerships allow us to negotiate competitive rates on your behalf. Take advantage of the lower costs that the buying power of the right 3PL can get you.
BlueGrace Logistics provides free quotes and internal audits of your current logistics processes. For any questions in regard to your shipping needs call 1.800.MY.SHIPPING
So, we hope this topic was helpful in identifying your concerns in determining whether or not working with a 3PL is right for you. Give us a call, send an email, or follow us on Twitter (@mybluegrace) for more on these important subjects as #BGInvestigates.
Visit us online at www.mybluegrace.com
- Jennifer Masters, Business Information Analyst
Follow @BG_JennyD on Twitter!